Name: Training in Augusta Georgia!
Start: 2024-10-05T08:00:00-04:00
Location: Augusta Marriott at the Convention Center

Rich Falco: --This class covers common modern vehicle network operation and how to efficiently diagnose them using the tools most technicians already own. The overwhelming majority of network related problems rarely require advanced oscilloscope use. It is important to understand how a network exchanges information, but a deep dive into the bits. bytes, nibbles and ticks of each network is not needed to repair the vehicle. Knowledge of the network type, the expected voltage levels, and the layout of the network wiring to the modules can provide us with enough information to gain a diagnostic direction. At that point, we can use our available tooling to determine the root cause of the problem. Topics Include: • Understanding common automotive networks and where to get help if we don’t understand them • Discuss OE and aftermarket scan tool communication benefits and challenges • Learn how to develop a logical diagnostic approach using service information and our own tooling • Understand diagnosis through communication related case studies
Sabrina W, Elite: "In today’s competitive market, mastering the art of sales is essential for shop owners who set the tone and expectations for their teams. The High Impact Sales Course is designed to empower you with the tools and strategies to lead your shop in building a results-driven sales culture. This intensive one-day course will teach you how to guide your service advisors in understanding client needs, overcoming objections, and delivering a sales experience that fosters trust and loyalty. You'll also learn how to set clear sales goals, track performance, and hold your team accountable, ensuring that every sales interaction aligns with your shop's vision. Whether you occasionally step into the sales role yourself or focus on managing your team, this course will provide the insights you need to drive growth, enhance client relationships, and maintain a competitive edge. It’s not just about selling—it’s about leading your shop to success through effective sales leadership and strategy."