The Future of Citizen Services: Personalisation Powered by AI

Citizens today expect more than just information, they want services that feel designed for them. Yet public sector teams often face barriers: legacy systems, compliance hurdles, stretched resources.

This 45-minute webinar will show how to break through those challenges with Salesforce + Drupal, powered by AI.

Join experts from Xenai Digital, ICON Agency, and Salesforce as we share:

• Personalisation at scale: delivering tailored citizen experiences, even with small teams.
• AI in action: practical tools that simplify content creation, auditing, and strategy.
• Real-world demos & stories: how leading agencies are already shaping the future of citizen services.
• Measuring what matters: proving ROI beyond publishing, while ensuring compliance and data security.

Whether you’re a public sector leader, Chief Digital Officer, Head of CX, senior communications manager, or a product owner, you’ll walk away with practical ideas to modernise services and meet rising citizen expectations in government services.

Why Attend?Because modern citizen services can’t wait. The future is already here... don’t let your organisation fall behind.

Reserve your spot today.

Event Venue & Nearby Stays

Sydney Place, 180 George Street, Sydney, Australia