The Effective Manager's Communication Skills Toolbox

WEBINAR OVERVIEW:

Are you concerned about how others are receiving you as a manager? wasting?

Could you use a communication skills “refresher”, to perhaps help you take a new approach to your direct reports you find especially challenging?

Would you like to leverage your value to your manager and to your organization?

If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!

AREAS COVERED:

1. Effective Listening / Understanding Before Being Understood

• What is the Value of Listening?
• Why People Don’t Listen and the Consequences
• How to Listen Effectively and Actively
• Practice Listening Exercise
• Responsibility of the Communicator in Being Heard

2. Constructive Feedback / Gaining Advice While Avoiding Conflict

• The Value of Constructive Feedback
• Why People Don’t Give Feedback and the Consequences
• How to Give Constructive Feedback
• Practice Feedback Exercise
• Guidelines for the Feedback Receiver

3. Resolving Conflicts / Dealing with Others’ Resistance

• The Nature of Resistance
• Types of Resistance
• Typical Responses to Resistance
• Approaching Resistance and How to Deal with It
• The Keys to Effectively Resolving Conflicts

4. Making Coaching Work / Providing Guidance for Improving Performance

• Characteristics of Effective Coaches
• How to Coach Effectively
• The Value of Careful Listening in Coaching
• Being an Effective Role Model
• Using Coaching to Improve Performance

WHY SHOULD YOU ATTEND?

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.

COMPLIMENTARY HANDOUTS:

• Questionnaire to score your listening and mentoring skills
• Sample scenario-based questionnaires to aid in effective team management.

WHO WILL BENEFIT:

• C-level Executives
• SVP, VP, Director
• Managers and Supervisors - all levels
• HR Professionals
• Training and Development Professionals
• Entrepreneurs and Business Owners
• Professional Coaches and Mentors

ABOUT THE INSTRUCTOR:

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Coca-Cola, Microsoft, Aviva Insurance, and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, the Cayman Islands, and the United Kingdom.

He has published numerous articles in publications ranging from ASTD/ Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill has helped and continues to help thousands of executives, managers, and team leaders improve performance.

He has appeared hundreds of times on radio and television interview programs to talk on a variety of topics including leadership, communication, team building, project management, and more. He has served or is currently serving as a board member of various associations such as the American Management Association, Institute of Management Consultants, National Speakers Association, and many others. Chris is also an award-winning Toastmasters International Competition speaker.

Chris has distinguished himself professionally by serving as a manager and trainer in various departments at organizations such as Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care, and Marriott Corporation.

Chris holds degrees in management studies and organizational behavior from Boston University. He has a rich cultural experience having traveled to 47 states and 22 countries in the course of his career.

REFUND POLICY:

Attendees may cancel their registration up to 24 hours before the course start time, and a full refund will be processed within two business days.

If a participant cannot attend the live session, they may request on-demand recordings as an alternative.

Webinars may be canceled due to insufficient enrollment or unforeseen circumstances. In such cases, attendees will be notified at least 24 hours in advance, and a full refund will be issued.

For any questions or concerns regarding the webinar, please contact us at [email protected].

Event Venue

Online