About this Event
WHAT?
We know you love a good natter, exploring the challenges you face, and diving deep into crucial topics to find REAL answers from fellow peers. That’s why we’ve crafted a unique, workshop-led event that includes multiple panels designed to help you get to the heart of customer experience and service strategies.
From resolving customer frustrations and exploring successful customer experience journeys to harnessing the power of automation, the Summit promises to deliver actionable insights and invaluable networking opportunities.
HOW MUCH?
FREE to all brands and retailers
To apply for your FREE ticket please Register at https://www.commerce-futures.com/events/the-cx-service-summit OR email: [email protected]
WHY?
The world of CX and CS is about to change dramatically. From social selling through conversational commerce and into AI service offerings, the “experience” in digital is on the move yet again.
It's a MUST-attend learning opportunity where you can engage in thought provoking discussions featuring industry leaders and experts. Network with fellow professionals, share experiences and build connections within the eCommerce community.
AREAS OF LEARNING?
- Customer’s frustration - and how to resolve it
- CS AI and the new bot world - how do old and new world interact?
- Diverting v resolving tickets moving forward
- The overall CX impact of a new Service offering - what will have to change?
Event Venue & Nearby Stays
Fora - 180 Borough High Street, 180 Borough High Street, London, United Kingdom
GBP 0.00