Name: The Board’s Role in Concerns and Complaints Workshop – Royal Oak
Start: 2024-07-30T17:30:00+12:00
End: 2024-07-30T19:30:00+12:00
Location: Independent Living Charitable Trust - Conference Room

$The Board\u2019s Role in Concerns and Complaints Workshop \u2013 Royal Oak$

Navigating the process with confidence, consideration, and fairness.
About this Event

No one enjoys handling a concern or a complaint, but sometimes your board may have to.

This session aims to help you understand why people complain, how your board can confidently navigate the complaint process, and how you can use the feedback to improve.

Join us as we explore:

· The nature of concerns and complaints and your board’s role in handling them.

· Following your concerns and complaints process, allowing for natural justice, and remaining open and transparent.

· What to do when a complaint involves a staff or board member.

· Actions that can be taken when a complaint cannot be resolved.

Before you attend

We recommend familiarising yourself with the following:

· Your board’s concerns and complaints policy and process.

· Our Resource Centre > Concerns and Complaints