About this Event
Bring your team and save:
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs/Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
This one-day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.
Learning Objectives:
After completing this course, delegates will be able to:
● Follow a step by step debt collection call process.
● Increase debt collector’s confidence when handling challenging collection calls.
● Understand and practice specific collections called best practice techniques.
Target Audience:
Debt collectors, call center agents and credit staff.
Why is it Right Fit for You?
This program is ideal if you want to improve your effectiveness in recovering overdue payments while maintaining professionalism and compliance. It equips you with structured call processes, proven negotiation techniques, and practical objection-handling strategies that help you stay confident during difficult conversations. Whether you are new to collections or looking to refine your skills, this course helps you increase recovery rates while protecting customer relationships and your organization’s reputation.
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Can this Telephone Debt Collection training be customized for our organization?
Yes, we offer customized in-house Telephone Debt Collection programs tailored to your industry, compliance requirements, debtor profiles, and internal recovery processes. The training can incorporate your real call scenarios, scripts, and KPIs to ensure maximum relevance and measurable improvement in collection rates. Delivery format, duration, and focus areas can be aligned with your organizational goals and regulatory standards.
Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to debt collection
Info: Module 1: Introduction to debt collection
● Attitude, Skills and Knowledge of a successful debt collector.
● The 4 different types of debtors.
● Debt collection account fact sheet.
Module 2: The Debt Collection Call Process:
Info: ● A step by step process for a successful debt collection call.
● Debtor’s stalls and objections – Debt disputes.
● The mindset of a successful debt collection agent.
Module 3: Debt Collection best practice tips and techniques:
Info: ● The “Close Out” technique
● About debt collection negotiations
● Ten telephone debt collection best practice tips and techniques
Event Venue & Nearby Stays
Gateway Business Center, 233 Castlereagh Street, Level 21,, Canberra, Australia
AUD 648.27 to AUD 847.33
