Telephone Debt Collection Workshop in Napier

Learn effective phone techniques to recover debts professionally, handle objections, and maintain positive customer relationships.
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This one-day program is specifically designed for debt collection call center agents and credit department staff who interact with customers dealing with overdue or outstanding debts.

The course introduces best practices and negotiation techniques tailored to help collection staff handle difficult collection conversations with professionalism. By the end of this course, participants will have a greater ability to effectively engage with debtors and successfully collect overdue debts.

Target Audience:

This course is ideal for:

Debt collectors
Call center agents handling debt collection calls
Credit department staff

Learning Objectives:After completing this course, participants will be able to:

Follow a structured, step-by-step debt collection call process.
Increase confidence when handling challenging collection calls.
Understand and practice effective debt collection techniques.
Master best practices in debt collection conversations and negotiations.

Prerequisites:

No formal prerequisites are required.

Course Materials:

Participants will receive:

A course manual with presentation slides
Reference materials to support their learning.

Technical Requirements:

For eBooks:

Internet access for downloading the eBook.
Laptop, tablet, smartphone, or eReader (excluding Kindle).
Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader).
Instructions for downloading and activating the eBook will be provided.

Certification:

Upon completing the training, You will receive a Course Completion Certificate from Leadflake.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

Agenda
Module 1: Introduction to Debt Collection

Info: ● The essential attitude, skills, and knowledge of a successful debt collector.
● Overview of the four different types of debtors.
● Understanding the debt collection account fact sheet.

Module 2: The Debt Collection Call Process

Info: ● Step-by-step guidance for executing a successful debt collection call.
● How to handle debtor stalls, objections, and debt disputes.
● Developing the right mindset for a successful debt collection agent.

Module 3: Debt Collection Best Practices and Techniques

Info: ● The “Close Out” technique for concluding calls effectively.
● Strategies for debt collection negotiations.
● Top 10 telephone debt collection best practices and techniques.