Telephone Debt Collection Workshop in Napier

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This one-day program is specifically designed for debt collection call center agents and credit department staff who interact with customers dealing with overdue or outstanding debts.

The course introduces best practices and negotiation techniques tailored to help collection staff handle difficult collection conversations with professionalism. By the end of this course, participants will have a greater ability to effectively engage with debtors and successfully collect overdue debts.

Target Audience:

This course is ideal for:

• Debt collectors
• Call center agents handling debt collection calls
• Credit department staff

Learning Objectives:After completing this course, participants will be able to:

• Follow a structured, step-by-step debt collection call process.
• Increase confidence when handling challenging collection calls.
• Understand and practice effective debt collection techniques.
• Master best practices in debt collection conversations and negotiations.

Prerequisites:

No formal prerequisites are required.

Course Materials:

Participants will receive:

• A course manual with presentation slides
• Reference materials to support their learning.

Technical Requirements:

For eBooks:

• Internet access for downloading the eBook.
• Laptop, tablet, smartphone, or eReader (excluding Kindle).
• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader).
• Instructions for downloading and activating the eBook will be provided.

Certification:

Upon completing the training, You will receive a Course Completion Certificate from Leadflake.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

Info: ● The essential attitude, skills, and knowledge of a successful debt collector.
● Overview of the four different types of debtors.
● Understanding the debt collection account fact sheet.

Info: ● Step-by-step guidance for executing a successful debt collection call.
● How to handle debtor stalls, objections, and debt disputes.
● Developing the right mindset for a successful debt collection agent.

Info: ● The “Close Out” technique for concluding calls effectively.
● Strategies for debt collection negotiations.
● Top 10 telephone debt collection best practices and techniques.

Event Venue & Nearby Stays

For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Napier, New Zealand