face-to-face instruction.
About this Event
Certificate: Course Completion Certificate
Language: English
Duration:1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Course Overview:
This one day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.
Target Audience:
Debt collectors, call center agents and credit staff.
Learning Objectives:
After completing this course, delegates will be able to:
- Follow a step by step debt collection call process.
- Increase debt collector’s confidence when handling challenging collection calls.
- Understand and practice specific collections called best practice techniques.
Prerequisites:
There are no formal prerequisites.
Course Materials:
Students will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader) eBook download and activation instructions
Certification:
Once after the training, you receive course completion certificate from Mount Skills.
Event Venue & Nearby Stays
Reach us at: [email protected], PH: +1 469 666 9332, Calgary, Canada
CAD 828.26
