About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This workshop helps professionals break away from linear thinking and learn to understand how systems, people, processes, and structures interact. Participants will learn to analyze root causes, avoid unintended consequences, and make more informed decisions. Through discussions, models, case explorations, simulations, and reflective exercises, the session encourages a mindset shift from isolated problem-solving to holistic, systems-level awareness.
Learning Objectives
By the end of this workshop, you will be able to:
- Identify how systems, processes, and people interact
- Recognize root causes rather than treating symptoms
- Map workflows and analyze system dynamics
- Predict the ripple effects of decisions
- Apply systems thinking to solve real operational problems
- Use structured tools to improve decision-making
Target Audience
- Project managers & PMO teams
- Operations, quality, and process improvement professionals
- Business analysts, consultants, and planners
- Engineering & technical professionals
- Anyone involved in problem-solving across teams or structures
Why Choose This Course?
In today’s complex organizational environments, solving problems requires a mindset that sees connections, not just tasks. Systems thinking equips professionals to identify root causes, prevent unintended consequences, and make decisions that create long-term positive outcomes. This workshop provides practical frameworks and visual tools that can be applied immediately to real work situations.
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Want to train your entire team?
We offer customized in-house sessions designed to help teams build a shared systems-thinking mindset. This ensures everyone understands how decisions in one area impact results across the organization. In-house delivery supports collaborative problem-solving, alignment, and better cross-functional communication.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to Systems Thinking
Info: • What makes a system different from tasks and processes
• Understanding interconnectedness and patterns
• Identifying system boundaries and elements
• Icebreaker Activity
Module 2: Mapping System Components
Info: • Visualizing workflows and relationships
• Recognizing dependencies and system constraints
• Using diagrams to uncover hidden structures
• Activity
Module 3: Cause & Effect Awareness
Info: • Understanding feedback loops
• Identifying reinforcing vs. balancing patterns
• Avoiding short-term solutions that create long-term issues
• Role Play
Module 4: Real-World Systems Analysis
Info: • Case patterns in operations, projects, teams, and markets
• Identifying leverage points for influence
• How small shifts create large positive impact
• Case Study
Module 5: Simulation for Decision Dynamics
Info: • Scenario-based decision-making
• Forecasting outcomes before acting
• Managing trade-offs and ripple effects
• Simulation Exercise
Module 6: Team-Based Systems Problem Solving
Info: • Collective insight and multi-perspective thinking
• Group modeling of problem scenarios
• Avoiding biases with structured collaboration
• Group Brainstorm Activity
Module 7: Action Planning for Ongoing Use
Info: • Translating systems tools into workplace routines
• Setting up triggers for reflective thinking
• Building your systems thinking practice
• Action Plan Review
Event Venue & Nearby Stays
Regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 494.99 to CAD 653.34
