Successful Difficult Conversations - Virtual

This course provides the opportunity to practise the skills and gain confidence in handling difficult conversations.
About this Event

Course Description

This session will NOT be recorded

Instigating and managing a difficult conversation can be daunting and there are some circumstances where senior leaders delay taking action in the hope that the issue will be resolved without their intervention. However, this course will demonstrate that it is much better to tackle problems at an early stage as this can prevent the situation from getting worse and is more likely to maintain good working relationships with colleagues.

This course is suitable for:

Headteachers, Deputy Headteachers and SLT including SBLs. Primary, Secondary, Special and APs suitable.

Facilitator - Beverley Haywood

NAHT terms and conditions of booking are on our website here. By making the booking you are accepting the NAHT terms and conditions.

BOOKING FAQs

When will I receive the event joining instructions?

The final information, including how to join the live event, will be emailed to you at least 5 days before and again the day before the event date. Unless you advise us otherwise, we will assume that you have received the joining instructions. A refund will not be given for non-attendance on the grounds of joining instructions not being received, it is the attendee’s responsibility to ensure they have the information before the event.

Do I need my membership number to book?

Yes. If you are booking a member place you will be required to enter the correct membership number. You can find your membership number by phoning membership on 0300 3030333 option 2.

Does the name on the booking need to match the delegate?

The names of each individual delegate must be entered during the booking process along with a unique email address for each delegate as this will be used for the confirmation, joining instructions and for sending materials after the course.

What if I am retired or don't have a workplace?

If you are retired or do not currently have a workplace, please enter your home address in the workplace field. On the drop down questions relating to phase please select other and enter either N/A or retired.

How do I contact the organiser if I have any questions?

The Professional Development team can be contacted at [email protected] or 01444 472405.

Is my booking transferrable?

Bookings may only be transferred at the discretion of the Professional Development team. Requests will need to be made in writing to [email protected] before the event. Transfers and cancellations may be subject to a charge.

Cancellation fees:

Within 31 working days - 25% charge

Within 14 working days - 50% charge

Within 7 working days - 75% charge

Within 3 working days - 100% charge

Can I update my registration information?

Any updates to your booking must be made in writing to the Professional Development team at [email protected]

NAHT Privacy Policy

We take your privacy seriously. Personal data submitted to NAHT is subject to the General Data Protection Regulations. The way we use your personal information is set out in the NAHT privacy policy.

Members of NAHT can enjoy our courses and conferences at a subsidised rate so and start enjoying the benefits of membership.

The NAHT has the right to cancel the course if insufficient bookings are received. By booking a place you are accepting NAHT's terms and conditions.