$Smart Manager\u2019s Management Skills: 1 Day Workshop in Cairns$

Become the manager every manager looks up to—build trust, resolve conflicts, and drive results across teams.
About this Event

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Duration: 1 Full Day (9:00 AM – 5:00 PM)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, beverages, and light snacks will be provided during the session.

Course Overview:

Being a manager of managers requires a unique set of leadership, coaching, and communication skills. This workshop equips you with the strategies to lead, empower, and guide other managers, fostering higher team performance and accountability. You will learn to motivate leaders, measure effectiveness, and create a culture where every manager contributes to organizational success. Through practical discussions and activities, you’ll strengthen your ability to mentor, coach, and elevate your management team.

Learning Outcomes:

By the end of this course, you will be able to:

Develop strategies to nurture and lead other managers effectively.
Recognize and address leadership challenges within teams.
Create measurable performance and motivation systems.
Build a culture of trust, accountability, and open communication.
Apply coaching techniques to enhance managerial performance.
Handle conflicts and performance issues with confidence and fairness.

Target Audience:

Senior Managers and Supervisors
Leadership Development Professionals
Team Leaders aspiring to higher management roles
HR and Learning & Development Professionals
Business Owners managing multiple departments

Why is it the Right Fit for You?

This course is designed for professionals who want to strengthen their leadership pipeline and develop a more capable management layer. Our facilitators bring real-world experience and practical tools to help you implement change immediately. The training emphasizes hands-on learning, ensuring concepts are applied directly to workplace realities. With a blend of interactive activities, discussion-driven insights, and proven frameworks, this program will help you enhance your leadership impact. Choosing us means you gain expert-led instruction, customized learning materials, and a focus on practical outcomes for lasting transformation.

Do you want to empower your leadership team with a customized learning experience?

We also offer in-house training tailored to your organization’s specific needs. Our experts can adapt the course modules, examples, and exercises to match your industry and business challenges. Whether you’re developing new managers or refining leadership at the executive level, our customized programs ensure maximum relevance and measurable results for your team.

Contact us today to schedule a customized in-house, face-to-face session:

Agenda
Module 1: Grooming New Managers

Info: • Define clear expectations and growth paths
• Empower managers with authority and confidence
• Foster a shared leadership vision
• Activity

Module 2: Measuring Managerial Performance

Info: • Establish measurable goals and KPIs
• Encourage transparent performance reviews
• Align team outcomes with organizational metrics
• Activity

Module 3: Motivating and Retaining Managers

Info: • Design effective incentive and recognition systems
• Promote career development and learning culture
• Cultivate engagement through feedback
• Activity

Module 4: Identifying and Addressing Poor Management

Info: • Recognize early warning signs of underperformance
• Diagnose underlying issues affecting leadership
• Apply corrective coaching techniques
• Activity

Module 5: Building Trust Across Leadership Levels

Info: • Encourage open communication and collaboration
• Delegate with confidence and clarity
• Reward accountability and ownership
• Activity

Module 6: Handling Managerial Conflicts

Info: • Manage complaints and internal disputes professionally
• Maintain confidentiality and fairness
• Coach managers through sensitive situations
• Activity

Module 7: Coaching and Mentoring Managers (I)

Info: • Conduct effective feedback sessions
• Foster self-awareness and emotional intelligence
• Strengthen one-on-one coaching relationships
• Activity

Module 8: Coaching and Mentoring Managers (II)

Info: • Create supportive environments for leadership growth
• Build commitment and accountability
• Utilize 360° feedback for continuous development
• Activity

Module 9: Intervention and Decision Boundaries

Info: • Identify when to step in versus step back
• Address critical legal, ethical, or performance issues
• Establish intervention protocols
• Activity