About this Event
Bring your team and save:
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs/Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
This workshop is designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.
Learning Objectives:
After completing this course, delegates will be able to:
· Listen, ask questions, and interpret nonverbal messages more effectively.
· Set and manage expectations of colleagues and team members.
· Communicate assertively.
· Adapt their communication style and manage their behavior for more productive work relationships.
· Map out workflow between colleagues.
· Analyze current workflow and identify how to improve efficiency.
Target Audience:
Support team members and back office support teams
Why is it Right Fit for You?
This program is ideal if you want to strengthen internal collaboration and create smoother workflows within your organization. By improving communication, adapting to different behavioral styles, and managing expectations effectively, you can reduce misunderstandings and increase productivity. Whether you work in support, operations, or back-office functions, this course equips you with practical tools to build stronger internal relationships and enhance overall team performance.
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Can this Internal Customer Service training be customized for our organization?
Yes, we offer customized in-house Internal Customer Service programs tailored to your internal processes, team structures, and collaboration challenges. The training can incorporate real workflow scenarios, cross-departmental issues, and company-specific communication practices to ensure practical relevance and measurable improvement in teamwork and efficiency. Delivery format and focus areas can be aligned with your organizational goals
Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Communicate clearly and confidently:
Info: ● Importance of clear communication - How well do you communicate?
● The 5 Basic Principles of communication.
● Focus on Behavior not personality.
● Be Specific.
● Use the power of questions.
● Listen Actively.
● Communicate Assertively.
Module 2: Working Better together:
Info: ● Importance of working as a team.
● Internal customers are customers too.
● Managing Internal customers expectations.
● Understanding Internal customers' behavioral styles.
● The 4 Major behavioral styles and flexing your style.
● Mapping your internal network.
● Giving the message of 'I Care' when passing work.
Event Venue & Nearby Stays
Regus - Canberra, Gateway Business Center, CANBERRA, Canberra Airport Level 4, Plaza Offices, Australia
AUD 648.27 to AUD 847.33
