About this Event
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Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs/Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
This intensive 1-day masterclass equips you with the frameworks, analytical tools, and documentation techniques needed to identify and eliminate recurring problems across operations, quality, service, and project environments. You will gain hands-on experience applying proven RCA tools such as 5 Whys, Fishbone Diagrams, Pareto Analysis, Fault Tree Analysis, and CAPA processes through structured case studies.
The program emphasizes practical problem-solving, enabling you to move beyond surface-level symptoms to uncover true root causes. You will learn how to validate findings, prioritize critical issues, and develop actionable solutions that prevent recurrence. Through interactive exercises and real-world scenarios, the training builds the analytical mindset used by high-performing teams across industries.
Learning Objectives
By the end of this course, you will be able to:
- Differentiate between symptoms and root causes
- Apply 5 Whys, Fishbone, Pareto, and Fault Tree Analysis effectively
- Document RCA findings using structured, professional templates
- Develop CAPA plans that ensure long-term problem resolution
- Analyze data to identify and prioritize high-impact issues
- Communicate RCA insights clearly and effectively to leadership
- Strengthen systematic problem-solving across workflows
Who Should Attend
- Analysts and data professionals
- Managers and supervisors
- Quality assurance and control teams
- Process improvement specialists
- Operations and project teams
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Why Choose This Course?
This masterclass delivers industry-relevant RCA methodologies widely used in quality management, operations, IT, manufacturing, and service sectors. It combines expert-led instruction with hands-on application, ensuring you gain practical experience in solving real-world problems.
You will leave with ready-to-use tools, templates, and structured approaches that can be applied immediately in your workplace. The fast-paced and highly practical format ensures you build confidence in diagnosing issues accurately and implementing solutions that drive lasting results.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of RCA & Problem Frameworks
Info: • Understand RCA principles and when to use structured problem-solving
• Identify symptoms vs. true root causes
• Explore incident triggers and failure patterns
• Icebreaker
Module 2: 5 Whys Deep-Dive for System-Level Issues
Info: • Apply iterative questioning to uncover hidden cause chains
• Link 5 Whys to corrective action development
• Recognize common failure traps in RCA questioning
• Case Study
Module 3: Fishbone (Ishikawa) Diagram Application
Info: • Build cause categories: Methods, Machines, People, Process, Environment
• Analyze multi-factorial problems using structured visualization
• Validate cause clusters with data-driven evidence
• Activity
Module 4: Pareto Analysis & Data Prioritization
Info: • Use 80/20 rule to identify high-impact issues
• Rank recurring failures based on real data
• Convert Pareto insights into targeted corrective actions
• Simulation
Module 5: Fault Tree Analysis (FTA)
Info: • Map logical cause-effect chains for complex problems
• Differentiate AND/OR gate failures and dependencies
• Evaluate probability-driven root cause scenarios
• Action Plan Review
Module 6: CAPA: Corrective & Preventive Action Process
Info: • Build CAPA documentation aligned to audit/quality standards
• Ensure corrective actions eliminate—not mask—root causes
• Develop monitoring dashboards for CAPA effectiveness
• Role Play
Module 7: RCA Documentation & Reporting Mastery
Info: • Structure a complete RCA report for stakeholders
• Present findings using templates and traceability charts
• Communicate RCA results with clarity and accountability
• Group Exercise
Event Venue & Nearby Stays
Regus - Surrey, King's Cross Shopping Centre, 7404 King George Blvd Suite 200,, Surrey, Canada
CAD 410.12 to CAD 513.62
