Reduce Workplace Conflict: Effective Ways to Handle Disagreements.

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How much is unresolved conflict costing your organization? There are a variety of direct costs associated with poorly managed conflict, including, in the worst cases, the loss of your valued customers and your top talent. Another cost is the time spent by managers who are constantly dealing with disagreements, handling difficult people, or smoothing ruffled feathers. Their time would be better spent on accomplishing their work and team goals.

A recent study on workplace conflict found that that an overwhelming majority (85%) of employees, at all levels, have experienced dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, teams, or customers.) It is also a major drain on the resources of HR departments: more than half of the HR professionals questioned said they spend up to five hours a week managing disagreements.

The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes… a better understanding of others, improved solutions to problems, and increased team performance.
This webinar will equip your managers, supervisors, and team leaders with the powerful tools to avoid common mistakes made by those who are well-intended but ineffective; to communicate in a way that lessens the heat of the moment; to resolve, and even prevent conflict, more quickly and easily.

Areas Covered

Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.

Conflict arises when the people we work with have different ideas, perspectives, priorities, backgrounds, values, goals, or expectations. Yes, conflict can be destructive! It diverts energy from more im­portant ac­tivities and issues; it po­larizes people and re­duces co­op­eration; and it can produce irresponsi­ble be­havior. And conflict can be construc­tive! It opens up and improves commu­nication; it strength­ens working relationships and team­work; and it leads to better quality decisions and prob­lem so­lutions.

The ability to handle difficult situations is a necessary people management and leadership skill. When you are confident of your conflict resolution abilities, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead, you can face confrontation and bring the issue out into the open. Well-managed conflict actually stimulates ideas, sparks creativity, and encourages personal improvement.

Conflict by itself is nei­ther good nor bad. It’s the way YOU handle conflict that produces con­structive or destructive results.

Learning Objectives

During this highly informative webinar you will learn how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it leads to positive outcomes both for the people involved and the organization.
These seven points will be covered:

• Understand the iceberg concept of conflict – what’s above and below the water line.
• Identify the top six causes of workplace conflict that you will have to manage effectively.
• Define 5 conflict management strategies with examples and when each is appropriate to use.
• Decide if you’re a shark – turtle - teddy bear - fox - owl in how you normally handle workplace conflict.
• Demonstrate how each of the 5 strategies can be used in resolving a specific conflict situation.
• Discover how to keep your cool and react in a professional manner when in conflict with others.
• Learn 5 practical steps with specific guidelines to positively resolve conflict between individuals and/or groups.

Event Venue

Online