About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This 1 Day training provides a structured, practical approach to building rapport and trust in professional environments. You will learn how to use empathy, active listening, mirroring, and conversational psychology to create meaningful connections. The course explores verbal and non-verbal communication, emotional cues, behavioral alignment, and trust-building models used by high-performing teams.
Real-life scenarios, communication frameworks, and guided practice ensure you leave with highly applicable skills for workplace interactions, sales conversations, leadership roles, and client engagement.
Learning Objectives
By the end of this course, you will be able to:
- Build rapport quickly in professional settings
- Use empathy to strengthen communication
- Listen actively and respond thoughtfully
- Apply mirroring and matching to build comfort
- Identify and use trust-building techniques
- Navigate conversations with confidence
- Form stronger professional relationships
Target Audience
- Sales teams
- Leaders & managers
- Customer-facing professionals
- HR professionals
- Client service executives
- Anyone wanting to improve interpersonal communication
Why Choose This Course?
This course combines psychology-backed communication techniques with practical exercises, giving you real, usable skills in a single day. You’ll learn directly from trainers experienced in leadership communication, negotiation, and behavioral relationship-building. The curriculum focuses on real scenarios, roleplays, emotional intelligence development, and conversational mastery—ensuring immediate results in workplace interactions and client conversations.
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Want to train your entire team?
We offer customized in-house sessions tailored to your organization’s communication style and industry requirements. Activities, examples, and role plays can be adapted to sales, customer service, leadership, or cross-functional teamwork. Perfect for teams that want to improve trust, collaboration, and client engagement.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Rapport Building
Info: • Psychology behind rapport
• Key elements of trust
• Verbal & non-verbal behaviors
• Icebreaker
Module 2: Communication Essentials for Trust
Info: • Tone, pace & clarity
• Identifying emotional cues
• Communicating with warmth
• Role Play
Module 3: Empathy & Emotional Intelligence
Info: • Using empathy to connect
• Recognizing emotional triggers
• Applying EI in conversations
• Case Study
Module 4: Active Listening Techniques
Info: • Deep listening strategies
• Avoiding assumptions
• Asking effective questions
• Simulation
Module 5: Mirroring & Matching Skills
Info: • Behavioral mirroring
• Aligning body language
• Building comfort through matching
• Pair Practice
Module 6: Trust-Building Models
Info: • Trust Equation
• Building reliability & credibility
• Maintaining long-term rapport
• Action Plan Review
Module 7: Professional Conversation Skills
Info: • Structuring conversations
• Handling difficult discussions
• Moving from rapport to influence
• Group Exercise
Event Venue & Nearby Stays
Regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 541.56 to CAD 705.09
