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Prevention & Management of Violence & Aggression (BILD Accredited)Violence and aggression can occur in a wide range of health and social care settings — and when it does, it can have serious consequences for the people receiving support and for staff. This course provides a practical, structured approach to preventing, recognising and managing challenging situations, helping teams create a safer environment while maintaining professionalism, dignity and respect.
The focus is on building confidence and competence: understanding why incidents happen, communicating effectively under pressure, applying de-escalation strategies, and knowing what to do if behaviour escalates. Where physical skills are included, they are taught with safety, legality and proportionality at the centre, with a clear emphasis on reducing risk and using the least restrictive response possible.
Delivered in line with recognised best practice and accredited through BILD, this programme supports organisations that need evidence-based training aligned to Positive Behaviour Support principles and safer practice.
Who is this course for?
- Frontline staff: carers, support workers, nursing staff and anyone who may encounter distressed or challenging behaviour
- Supervisors and team leads: those supporting others, managing incidents and leading post-incident reviews
- Organisations: teams aiming to standardise practice, reduce incidents, improve confidence and strengthen reporting
What you will cover
- Understanding behaviour: causes, triggers, unmet needs and environmental factors
- Recognising early warning signs and the escalation cycle
- De-escalation strategies and communication skills that reduce risk
- Personal safety, boundaries, situational awareness and dynamic risk assessment
- Breakaway and disengagement skills (where appropriate) and safe responses to common grabs and holds
- Team responses: roles, coordination and maintaining calm under pressure
- Legal and ethical considerations: proportionality, duty of care and least restrictive practice
- Reporting, documentation and post-incident actions, including learning and improvement
- Self-care, stress management and resilience after incidents
How the course is delivered
Our trainers use a blend of classroom input, guided discussion, role-play and realistic scenarios so participants can practise techniques in a supportive environment. Training is designed to be practical, evidence-based and directly transferable to everyday work.
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Event Venue & Nearby Stays
Cardiff, United Kingdom
Tickets
GBP 174.05
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