About this Event
Group Discounts:
• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This 1 Day workshop in Sherbrooke, Quebec is designed for public-sector staff, program managers, and educators who interact with the public. Participants will gain practical AI literacy, learn how AI can support public services, and explore ethical and responsible AI use. Through interactive exercises, discussions, and scenario-based learning, attendees will develop the skills to integrate AI tools responsibly into their workflows and enhance public service delivery.
Learning Objectives
By the end of this course, you will be able to:
- Understand AI concepts and their application in public services
- Identify ethical considerations and mitigate biases in AI
- Apply practical AI tools to support frontline tasks
- Communicate AI outputs effectively to citizens
- Make data-informed decisions using AI responsibly
- Create actionable plans for AI literacy improvement within teams
Target Audience
- Public-sector staff interacting with citizens
- Program managers overseeing public-facing services
- Educators and trainers implementing AI literacy programs
- Policy advisors and administrators in civic services
- Teams responsible for integrating AI into workflows
Why Choose This Course?
Sherbrooke’s public-sector teams increasingly rely on AI to improve service delivery. This course provides practical AI literacy, ethical guidance, and hands-on tools to help frontline staff confidently leverage AI in their daily work.
©2025 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Want to train your entire team?
In-house sessions are available for organizations looking to enhance AI literacy, ethical awareness, and practical application across teams, with content tailored to your specific needs.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to AI in Public Services
Info: • Understand AI concepts relevant to frontline teams
• Explore AI applications in public-facing services
• Recognize opportunities and limitations of AI in the workplace
• Icebreaker Discussion
Module 2: Responsible and Ethical AI
Info: • Learn ethical principles for AI use in public services
• Identify risks and biases in AI systems
• Develop strategies for responsible AI decision-making
• Scenario Exercise
Module 3: AI Tools and Applications for Frontline Teams
Info: • Explore practical AI tools to support public-service tasks
• Learn techniques to integrate AI into daily workflows
• Evaluate AI solutions for accuracy, relevance, and safety
• Activity
Module 4: Communicating AI Insights to the Public
Info: • Translate AI outputs into simple language for citizens
• Build trust and transparency in AI-driven decisions
• Address public concerns and questions about AI
• Role Play
Module 5: Data Literacy and AI Accuracy
Info: • Understand the importance of high-quality data for AI
• Learn basic data handling and interpretation skills
• Identify pitfalls that can affect AI outcomes
• Exercise
Module 6: AI Problem Solving and Decision-Making
Info: • Apply AI insights to real-world public-service scenarios
• Make informed decisions using AI responsibly
• Test solutions and evaluate effectiveness
• Case Study Simulation
Module 7: Action Plan for AI Integration
Info: • Develop an AI literacy improvement plan for your team
• Define measurable goals for responsible AI use
• Set short-term and long-term strategies to apply AI in public service
• Action Plan Review
Event Venue & Nearby Stays
Regus - Sherbrooke, QC, Regus Office Space, Sherbrooke, Canada
CAD 513.65 to CAD 627.48
