About this Event
Master the art of Conflict Management with our impactful one-day training course. Gain essential skills to effectively handle conflict situations and challenging individuals.
Conflicts are bound to arise within professional teams, but they can be harnessed for growth when managed skilfully. From addressing chronic lateness to addressing bullying, inappropriate humour, or aggressive behaviour, this course equips managers with the tools to navigate conflict and prevent escalation.
Discover the power of proactive conflict management, fostering productivity, and cultivating a positive work environment. Become a rational conflict manager, equipped with logical, confident, and swift conflict resolution techniques. Our practical and interactive training style ensures active engagement throughout the session, empowering you to immediately apply step-by-step methods upon returning to work.
Don't let conflict derail your team's success. Enrol today and gain the practical skills to defuse tensions, promote harmony, and become a masterful conflict manager.
Corporate Coach Group is CPD accredited. This course qualifies for six CPD training hours, plus additional independent post-course learning.
This training is fully interactive and is delivered via Microsoft Teams by an experienced trainer. The course starts at 9am, with breaks at 11am, 1pm and 3pm, finishing at 4.30pm.
Training Course Content
This training course in conflict resolution and communication is designed for managers who aim to enhance productivity and foster a positive work environment by improving their interaction skills with people.
- How can you get the best result from any conflict situation?
- Self-assessment of your strengths and weaknesses
- Be exact in your description of what is wrong
- Always speak clearly, rationally and with a positive attitude
- Self-assessment of your strengths and weaknesses
- Talk about what you can do, not what you cannot do
- Distinguish between cynics and critical thinkers
- Use REASON to resolve conflict, not avoidance nor high emotion
- Distinguish reasons from excuses
- Learn when to compromise and when to stand firm
- Use objective, factual language, not derogatory, emotional language
- Distinguish reasons from excuses and have a different policy for each
- Learn when to compromise and when to stand firm
- Use the correct level of assertiveness
- Use of proper body language and voice tones
- Suggest practical solutions and ask for an agreement
- Give instant praise and appreciation for any concessions or movement
"The course material and additional resources were really helpful. Even though the course was online, it was still really interactive and I now feel I have some great tools to work with. I would recommend this course. Chris was a terrific trainer! His energy was great and I felt motivated to remain engaged throughout. He was knowledgeable and gave helpful explanations and clear answers to questions. It was great to have Chris physically in front of you, engaging and discussing key points while also using the interactive whiteboard to illustrate key points. There was a good balance of slides, interactive whiteboard and discussion." Delegate from Bookmark Reading
Event Venue & Nearby Stays
Swansea, United Kingdom
GBP 420.00
