One Call, That's All: Two Years On

What if no one experiencing financial hardship had to navigate support alone?

Building the Future of Customer Financial Stability

For too long, people experiencing fuel and food poverty have been expected to navigate fragmented services, repeat their story to multiple organisations, and coordinate their own journey through crisis.

What if there was a better way?

Over the past two years, Utilita Giving has designed, funded and tested One Call, That's All (OCTA) – a coordinated support system that brings organisations together around one referral, one trusted relationship and one coordinated pathway to support.

Now, we're sharing what we've learned.

Join senior leaders from across the energy sector, government, local authorities, charities and community organisations as we unveil the findings from Britain’s most ambitious coordinated customer support pilot and explore what comes next.

Discover how OCTA has:

• Identified more than £2.6 million in additional household income.
• Reduced reported high household stress from 56% to 12%.
• Improved financial confidence, reduced food insecurity and increased hope for the future.
• Demonstrated the value of coordinated, relationship-based support built around the customer rather than organisational boundaries.

This is more than a conference.

It is an opportunity to explore what the future of customer financial stability could look like and how organisations across Britain can work together to build more joined-up, effective and dignified support for people experiencing financial hardship.Whether you are shaping customer strategy, delivering frontline services, influencing policy or investing in social impact, this event offers a unique opportunity to hear the evidence, share learning and help shape the next chapter of coordinated customer support.

Included: Keynote speakers, pilot findings, independent insight, panel discussions, networking and lunch.

Places are limited and early booking is recommended. Reserve your place today.

Event venue & nearby stays

Unity Place, 200 Grafton Gate, Milton Keynes, United Kingdom

Concerts, fests, parties, meetups — all the happenings, one place.

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