About this Event
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Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks will be provided during the session.
Course Overview:
This workshop enables professionals to move beyond traditional, linear problem-solving and develop a deeper understanding of how systems, people, processes, and structures are interconnected. You will learn to look past surface-level challenges, identify true root causes, and anticipate unintended consequences before decisions are implemented. Through interactive discussions, proven systems-thinking frameworks, real-world case studies, simulations, and guided reflection, the course fosters a shift from isolated fixes to holistic, system-wide solutions.
Learning Objectives
By the end of this course, you will be able to:
- Understand how people, processes, and systems influence one another
- Diagnose root causes rather than addressing symptoms
- Map workflows and visualize system behavior and dynamics
- Anticipate both short- and long-term impacts of decisions
- Apply systems thinking to real-world operational and organizational challenges
- Use structured tools and frameworks to support informed, effective decision-making
Target Audience
This course is ideal for:
- Project managers and PMO teams
- Operations, quality, and process improvement professionals
- Business analysts, consultants, and strategic planners
- Engineering and technical professionals
- Professionals involved in cross-functional problem-solving and decision-making.
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Why is it the Right Fit for You?
Professionals often face challenges in motivating clients, employees, or students to adopt desired behaviors. This MI course equips participants with practical tools to foster engagement, trust, and collaborative decision-making, resulting in improved outcomes and stronger relationships.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to Motivational Interviewing
Info: • Understand MI principles and collaborative communication
• Explore motivation and ambivalence in clients, employees, or students
• Recognize barriers to engagement
• Icebreaker Exercise
Module 2: Core MI Communication Techniques
Info: • Master open-ended questions, affirmations, reflections, and summaries (OARS)
• Develop active listening and empathy
• Respond effectively to resistance
• Activity
Module 3: Understanding Motivation and Behavior Change
Info: • Explore intrinsic vs extrinsic motivation
• Identify readiness for change across individuals and teams
• Align goals with values and desired outcomes
• Case Study
Module 4: Applying MI in Professional Contexts
Info: • Adapt MI for healthcare, HR, social work, education, or sales
• Conduct effective coaching, feedback, or counseling conversations
• Guide individuals toward self-motivated decisions
• Role Play
Module 5: Overcoming Resistance and Objections
Info: • Recognize and address reluctance constructively
• Reframe objections as engagement opportunities
• Maintain rapport and trust during difficult interactions
• Scenario Exercise
Module 6: Integrating MI into Daily Practice
Info: • Incorporate MI into workflow and professional routines
• Collaborate effectively with multidisciplinary teams
• Use MI to enhance engagement, adherence, or performance
• Simulation Exercise
Module 7: Personal MI Action Plan
Info: o Develop a step-by-step plan to apply MI skills professionally o Set measurable goals and track outcomes o Commit to continuous skill improvement o Action Plan Presentation
Event Venue & Nearby Stays
Regus - New York City - 100 Church Street, 100 Church Street 8th Floor, New York, United States
USD 468.44 to USD 572.14
