About this Event
Bring your team and save
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount
About This Course
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This 1 Day practical workshop introduces professionals to the principles and techniques of Motivational Interviewing (MI) — a proven, person-centered communication method used to inspire change and build collaboration. The course helps you develop deeper listening skills, reduce resistance, and guide individuals toward their own motivation for growth. Through live demonstrations, practice dialogues, and reflection exercises, participants will learn how to conduct meaningful conversations that influence without pressure and empower others to take action.
Learning Objectives
By the end of this course, you will be able to:
• Apply motivational interviewing techniques to encourage change
• Use empathy and active listening to strengthen relationships
• Recognize and respond to resistance constructively
• Ask effective questions that uncover true motivations
• Build confidence and collaboration through positive dialogue
• Guide conversations from exploration to action planning
Target Audience
• Managers and team leaders guiding employee growth
• Customer service and sales professionals
• Coaches, trainers, and HR professionals
• Counselors, educators, and support staff
• Anyone seeking to improve motivational communication skills
Why Choose This Course?
Motivational Interviewing is more than a communication style — it’s a mindset that empowers people to find their own reasons for change. This course provides practical frameworks and real-world tools to transform everyday conversations into opportunities for motivation and collaboration.
Want your team to develop stronger coaching and communication habits?
In-house sessions can be customized to align with your organization’s goals, customer interactions, or leadership framework. These sessions can also include recorded role plays and feedback reviews for long-term skill reinforcement and measurable improvement.
📧 Contact us today to schedule a customized in-house session: [email protected]
Agenda
Module 1: Foundations of Motivational Interviewing
Info: • Understanding the spirit and principles of MI
• Exploring empathy, collaboration, and autonomy
• Recognizing when and how to use MI
• Icebreaker Activity
Module 2: The Core Skills of MI (OARS)
Info: • Open-ended questions for deeper understanding
• Affirmations that build confidence
• Reflective listening for clarity
• Summarizing conversations effectively
• Listening Practice
Module 3: Understanding and Evoking Motivation
Info: • Exploring intrinsic vs. extrinsic motivation
• Identifying ambivalence and resistance
• Guiding conversations to evoke “change talk”
• Case Study Simulation
Module 4: Handling Resistance and Building Rapport
Info: • Responding to resistance without confrontation
• Techniques to de-escalate difficult interactions
• Building trust and maintaining engagement
• Role Play
Module 5: Structuring the MI Conversation
Info: • The four processes of MI: Engage, Focus, Evoke, Plan
• Moving from listening to action planning
• Creating shared goals for sustainable outcomes
• Conversation Mapping Activity
Module 6: Applying MI in Real Scenarios
Info: • Using MI in coaching, sales, and service settings
• Integrating MI into leadership and team conversations
• Maintaining empathy under pressure
• Simulation Practice
Module 7: Practice & Feedback
Info: • Delivering an MI conversation with feedback
• Reflection and self-assessment
• Building a personal improvement plan
• Action Plan Review
Event Venue & Nearby Stays
For more information on venue address, reach out to "[email protected]", Ph No: +1 469 666 9332, Milton Keynes, United Kingdom
GBP 581.41 to GBP 753.67
