Mastering Your Volunteer Liaison Role

Wonder how to get your volunteer groups to be more effective in contributing to your association’s work? Want to have a better relationship with your volunteer leaders? Don’t feel like you get the right respect from your volunteers?

Introducing a two-part learning experience where you will gain the skills and confidence in working with volunteers.

Part one will cover the basic roles and skills needed as a volunteer staff liaison and how the latest trends impact your role. In part two, you’ll explore strategies, techniques and tools to help you make the most of the staff-volunteer relationship. The program includes a Readiness Assessment to help you identify your current skills and knowledge and map your learning journey.

Whether you oversee a cadre of volunteers or work closely with specific volunteer groups, this program will take your work to the next level.

Who should attend? This program is ideal for staff managing volunteer programs and staff liaisons to specific volunteer groups whether you are new to the role or a seasoned pro.

Unable to attend the full event? You can register for part one only, follow this .

Here’s a quick look at the two-part program:

• Session 1: Navigating Your Volunteer Liaison Role

June 25, 2:00 – 3:15 pm ET | Virtual

Gain an evidence-based foundation and framework for a highly effective volunteer program and explore the essential tasks and responsibilities of the staff liaison role. Leave with a set of steps you can take to boost your success in working with volunteers.

• Session 2: Mastering Your Volunteer Liaison Role

July 10, 10:00 am – 4:00 pm ET

Location: APTA Centennial Conference Center, Alexandria, VA

Immerse yourself into the staff liaison world as we explore working with association volunteers from many angles. Topics include helping the chair succeed in their role, evaluating the group work and progress, and working with unengaged or difficult volunteers. Leave with actionable ideas and a learning plan to continue your development.

Attending, you will

• Gain an evidence-based foundation and framework enabling you to develop a highly effective volunteer program.
• Explore the essential tasks and responsibilities of the staff liaison role as well as emerging trends in volunteering and volunteer management.
• Discover tools and resources that empower staff to lead volunteers.
• Explore how you can transition volunteers from operational and tactical doers to strategic leaders.
• Explore strategies for navigating unengaged or difficult volunteers.
• Gain ideas to build strong and respectful staff-volunteer relationships.

About the Trainers & Event Hosts:

Mariner Management and Crystal Lake Partners have partnered to build and bring this training to support association professionals in understanding and mastering their critical role in working with volunteers. Both companies have extensive backgrounds in supporting associations in their volunteer strategy. Learn more at have partnered to build and bring this training to support association professionals in understanding and mastering their critical role in working with volunteers. Both companies have extensive backgrounds in supporting associations in their volunteer strategy. Learn more at www.crystallakepartners.com and www.marinermanagement.com.

Trainers:

Peggy Hoffman, FASAE, CAE, Mariner Management [LinkedIn]

Kristine Metter, MS, CAE, Crystal Lake Partners [LinkedIn]

Peter Houstle, Mariner Management [LinkedIn]

Event Venue & Nearby Stays

APTA Centennial Center, 3030 Potomac Avenue, Alexandria, United States