About this Event
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks will be provided during the session.
Course Overview:
Successful negotiation isn’t about winning—it’s about communicating with clarity, confidence, and mutual respect. This 1 Day interactive workshop helps professionals develop the mindset and communication techniques required to navigate negotiations effectively in today’s business world.
Participants will learn how to prepare, frame conversations, and communicate persuasively while maintaining relationships and credibility. Through role plays, simulations, and practical negotiation models, you’ll explore how words, tone, and emotional control can influence outcomes.
By the end of the session, you’ll possess a proven communication framework to handle objections, influence decisions, and reach agreements that benefit all parties.
Learning Outcomes:
By the end of this course, you will be able to:
- Communicate persuasively to influence negotiation outcomes.
- Listen actively to uncover needs, priorities, and hidden interests.
- Stay calm and emotionally balanced in high-pressure situations.
- Build trust, rapport, and credibility during business discussions.
- Structure and present proposals that lead to win-win agreements.
Who Should Attend?
This course is ideal for professionals who participate in internal or external negotiations, including:
- Managers and Team Leaders
- Sales and Business Development Professionals
- Procurement and Vendor Management Teams
- Project Managers and Client-Facing Executives
- Entrepreneurs and Consultants
Why Choose This Course?
This program blends communication strategy, behavioral psychology, and real-world negotiation techniques to help you speak with clarity and authority. You’ll practice authentic persuasion, learn to manage pushback, and build credibility even in challenging conversations.
If your role involves discussions, deals, or decision-making, this course will help you achieve better outcomes while maintaining strong professional relationships.
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Bring your team and save
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Need venue info? Contact
Interested in a team version?
We offer customized in-house sessions designed around your organization’s negotiation needs and industry context
Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Negotiation Communication
Info: • Understanding negotiation psychology and human behavior
• Key stages of a negotiation process
• Importance of communication tone, timing, and body language
• Icebreaker Activity
Module 2: Building Rapport and Trust
Info: • Establishing credibility and openness in negotiation settings
• Active listening as a negotiation advantage
• Asking the right questions to uncover interests and priorities
• Case Study
Module 3: Verbal and Non-Verbal Persuasion Techniques
Info: • Using words that influence and persuade
• Managing voice, tone, and silence strategically
• Decoding non-verbal cues in high-stakes discussions
• Practice Exercise
Module 4: Managing Emotions and Conflict in Negotiation
Info: • Handling tension and pressure with composure
• Recognizing and diffusing manipulation tactics
• Turning disagreement into constructive dialogue
• Role Play
Module 5: Communicating for Win-Win Outcomes
Info: • Framing proposals for mutual value
• Language that encourages collaboration and compromise
• Avoiding defensive or confrontational communication traps
• Group Exercise
Module 6: Negotiation Across Cultures and Teams
Info: • Navigating cultural and personality differences
• Virtual and cross-functional negotiation etiquette
• Maintaining professionalism across digital channels
• Case Study
Module 7: Application and Practice
Info: • Real-world negotiation simulation
• Feedback and debrief session
• Creating your personal communication strategy for negotiations
• Action Plan Review
Event Venue & Nearby Stays
Regus - Canberra, Gateway Business Center, Canberra Airport Level 4, Plaza Offices East, 35 Terminal Avenue, Canberra, Australia
AUD 620.74 to AUD 726.62
