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If you’ve ever avoided a conversation, replayed one in your head, or want to feel more confident the next time it really matters - this workshop is for you.Difficult conversations are part of business - with clients, colleagues, and teams. This in‑person workshop will help you approach those conversations with confidence, calm, and clarity, rather than avoidance or reaction.
Facilitated by Leaine Jones (Smart Books | Jones Business Solutions), this workshop is practical and interactive, using a guided workbook to explore communication styles, personal triggers, listening skills, and staying calm under pressure.
The afternoon concludes with a lively panel discussion, featuring Mel Morris (bookkeeping industry leader) and Frances Manwaring (communications expert), unpacking real‑world ‘difficult conversation’ scenarios from different perspectives.
Includes lunch from 1.00–1.30 pm
� Thursday 23 July | 1.00–4.30 pm
� Oldershaw & Co, Ahuriri, Napier
� Limited spaces available
Who This Workshop Is For
* Business owners and managers
* Team leaders and supervisors
* Bookkeepers and practice owners
* Anyone who regularly navigates client, team, or professional conversations
No prior training required - just a willingness to reflect and participate.
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Event Venue
36 Bridge Street, Ahuriri, Napier 4110, New Zealand, 36 Bridge St, Ahuriri, Napier 4110, New Zealand, Napier
Tickets
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