About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
About This Course
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks, and beverages will be provided during the session
Course Overview
A crisis is defined as any situation that threatens to harm a person or property, disrupt business, negatively impact an organization or damage its reputation. The role of crisis management is to help manage these situations when they occur, or where possible, avoid them happening altogether.
Perhaps you are looking to implement a crisis management process, or you want to upskill your workforce in the process you already have. You may even need to refresh the skills and thinking of the managers within your organisation. Whatever your need, Mangates provides you with a comprehensive crisis management training course to make your life easy.
Learning Objectives
At the end of this Crisis Management course, participants will be able to:
● Plan, anticipate and avoid crisis where possible
● Manage the reputation of your organisation when crisis occurs
● Respond appropriately to crisis
● Address issues of online reputation
● Develop tools that will help support your crisis management plan
Target Audience:
Anybody who is interested in learning Crisis Management Skills
Why Choose This Course?
This program is ideal if you want to proactively protect your organization from potential threats and respond confidently when challenges arise. It equips you with practical tools to identify risks early, manage workplace conflicts, protect your reputation, and implement effective crisis response strategies. Whether you are a manager, HR professional, or team leader, this course strengthens your ability to maintain business continuity and organizational resilience during uncertain situations.
©2026 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Can this Crisis Management course be customized for our organization?
Yes, we offer customized in-house Crisis Management programs tailored to your industry risks, internal policies, and organizational structure. The training can incorporate your existing crisis response frameworks, real-life scenarios, and compliance requirements to ensure practical relevance. Delivery format, duration, and strategic focus areas can be aligned with your organizational resilience goals.
📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]
Agenda
Module One: Crisis
Info: ● Internal Risks
● External Risks
● Aggression
● Violence
● Case Study
● Module One: Review Questions
Module Two: Workplace Violence
Info: ● Threats
● Damage
● Psychological Acts
● Physical Acts
● Case Study
● Module Two: Review Questions
Module Three: Myths
Info: ● Violence Just Happens
● It Is Uncommon
● Problems Will Solve Themselves
● It Is Not Possible to Prevent Violence
● Case Study
● Module Three: Review Questions
Module Four: Escalation
Info: ● Threats
● Stalking and Bullying
● Injury
● Death
● Case Study
● Module Four: Review Questions
Module Five: Concerning Behaviors
Info: ● Disruptive
● Emotional Abuse
● Causes Anxiety
● Examples of Behavior
● Case Study
● Module Five: Review Questions
Module Six: Domestic Violence Indicators
Info: ● Disruptive Calls
● Poor Concentration
● Bruising
● Absences
● Case Study
● Module Six: Review Questions
Module Seven: Triggers of Workplace Violence
Info: ● Reprimands and Terminations
● Financial Strain
● Loss of Loved One
● Perceived Slights
● Case Study
● Module Seven: Review Questions
Module Eight: Conflict Dangers
Info: ● Triggers
● Action Point
● Flashpoint
● Identify
● Case Study
● Module Eight: Review Questions
Module Nine: Response
Info: ● Note Areas of Concern
● Discuss It
● Report It
● Report Extreme Cases to HR/Tip Line
● Case Study
● Module Nine: Review Questions
Module Ten: Strategies
Info: ● Policies
● Programs
● Emergency Procedures
● Train Employees
● Case Study
● Module Ten: Review Questions
Module Eleven: Wrapping Up
Info: ● Words from the Wise
● Review of Parking Lot
● Lessons Learned
● Completion of Action Plans and Evaluations
Event Venue & Nearby Stays
regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 605.73 to CAD 776.51
