Master Your Frontline: Sales, CSR and Dispatch

Get ready for a game-changing 3-day event series designed specifically for maintenance trade businesses, including plumbing, electrical, HVAC, and more. Whether you’re focused on increasing sales, mastering advanced techniques, or optimising your customer service and dispatch team, this summit delivers targeted training for your entire team.

What to Expect
Over three days, attendees can expect practical, hands-on training with industry-specific examples, interactive exercises, and strategies tailored to the COD market. Each session is designed to provide immediate value, with takeaways you can implement as soon as you return to work. Whether you attend one day or all three, this event will give you the tools you need to boost your business's sales and operational performance.

Designed for business owners and technicians, this day provides a clear, actionable roadmap for selling maintenance services effectively. Learn how to implement a structured, step-by-step sales process that maximises revenue, understands objections, and builds lasting customer relationships.

For those who've already mastered the 7 Step Sales System, this day takes your skills to the next level. Designed for those who want to refine their sales approach, expect advanced techniques that challenge you to think deeper about your customer interactions. Through dynamic and engaging exercises, you'll build confidence and elevate your ability to close sales in more complex scenarios.

This day is perfect for business owners and their office teams who handle customer service and technician scheduling. The focus is on improving the customer experience from the first phone call to the completion of the job. Learn how to efficiently manage calls, organise the technician calendar, and ensure seamless communication between the office and the field. Streamlining operations has never been more achievable.

Click here to see what past attendees have to say about their experience.

Event Venue & Nearby Stays

NSWRL Centre of Excellence, 12 Dawn Fraser Avenue, Sydney Olympic Park, Australia