About this Event
About this session
Maintaining your composure and effectively working through problems and challenges with others is a vital skill. In our current environment many are experiencing stress, hardship and may at times exhibit challenging behaviour. We are now more likely to be dealing with this in a hybrid working environment which requires a whole new skill set.
This session will aim to build your toolkit and prepare to effectively navigate these situations towards a positive outcome for both parties.
Learning outcomes
Following the program participants will be able to:
- Appreciate the dangers of avoiding difficult conversations and the benefits of handling situations early.
- Prepare and plan for having difficult conversations.
- Identify their approach and mindset.
- Apply the listening and communication skills required while engaging in these conversations.
*Learning outcomes derived from Managing Challenging Conversations - Full Day Program
Program Details
Time: 9.30am-10.30am
Format: Virtual Meeting (Zoom)
Contact: 1300t2talk or [email protected]
Event Venue & Nearby Stays
Melbourne, Australia
AUD 82.50
