An introduction to the Lean structured problem solving method known as DMAIC for knowledge work.
About this Event

The Lean Yellow Belt Certificate workshop is an introduction to the Lean structured problem solving method known as DMAIC (define, measure, analyze, improve and control/continue to improve) for government and knowledge workers. Provides the skills required to begin facilitating improvement projects and attain/sustain measurable results.

The Lean Yellow Belt certificate workshop is targeted to:

Teams and individuals overwhelmed by a backlog of work who want to identify and address breakdowns in a process to get ahead and reduce frustration
Employees of organizations who want to undertake a low-risk Lean experiment to build expertise before implementing large-scale improvements
Individuals who have recently joined an organization undergoing Lean improvement(s) who need to get up to speed on Lean

The learning objectives of this course include:

Develop an understanding of what Lean is and how it applies to knowledge work
Learn basic Lean tools and techniques to remove non-value added work and reduce frustration
Learn how to apply DMAIC (a structured 5-step approach to process improvement) to begin facilitating improvement projects and get results.

Topics covered include:

Introduction to Lean as it applies to knowledge work

How to identify and eliminate interruptions to flow and waste (the 8 Lean Wastes and Failure Demand)

Introduction to the DMAIC 5-step approach to process improvement: DEFINE (current situation, target situation, problem statements, objectives), MEASURE (collecting process data, value stream mapping), ANALYZE (data analysis to find and prioritize root causes), IMPROVE (identify, prioritize, plan, test and implement solutions), CONTROL/CONTINUE TO IMPROVE (implement controls to sustain improvements, begin continuous improvement and manage the people side of Lean implementation)