About this Event
Leading Service Culture in Organisations
Service culture does not scale through slogans or training alone. It scales through design. This sharing draws on a real world examples grounded in Organisation Development (OD) practices, showing how senior leaders build the conditions for consistent service across departments and touchpoints. Participants will leave with a leadership blueprint to scale service excellence in a way that is sustainable and system driven.
Join this session to discover how to lead a service culture that truly scales. Learn how to design the systems, conditions, and leadership practices that make service excellence consistent and sustainable across your organisation.
🎟 Limited seats available — Reserve your spot now!
Agenda
🕑: 06:00 PM - 07:00 PM
Arrival & Mingling with Small Bites
Info: This is the best time to strike up a conversation with someone. Bringing people together to collaborate is what we love doing. Have fun!
🕑: 07:00 PM - 08:00 PM
Session by Lawrence Lim
Host: Lawrence Lim
Info: Speaker: Lawrence Lim | Founding Head of L&D at RWS | Service Excellence & Leadership Trainer
🕑: 08:00 PM - 09:00 PM
Informal Discussion & Sharing
Event Venue & Nearby Stays
ENiBLE, 60 Paya Lebar Road, Paya Lebar, Singapore
USD 0.00
