About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This course helps you understand the dynamics of working with multiple generations, uncovering how values, behaviours, and communication styles differ. You will explore strategies that help leaders create alignment, build stronger relationships, and foster an environment where every generation can thrive. Through discussion, practical frameworks, and guided activities, you will learn how to reduce friction, promote collaboration, and lead confidently in multigenerational settings. By the end, you will be equipped with actionable techniques to strengthen engagement, communication, and teamwork.
Learning Objectives
By the end of the course, you will:
- Understand the key characteristics and expectations of multigenerational groups.
- Recognize communication styles and adapt your approach effectively.
- Reduce friction by using tailored leadership and engagement strategies.
- Build stronger, more inclusive team cultures that value all generations.
- Motivate, influence, and support a diverse workforce confidently.
- Apply frameworks that help you manage conflict and drive alignment.
- Lead with flexibility to create a cohesive, high-performing team environment.
Target Audience
Managers, HR leaders, and team leads.
Why Is It the Right Fit for You?
This course is ideal for leaders who want to improve collaboration and reduce misunderstandings in diverse teams. It takes a practical approach to understanding generational behaviours and teaches you how to apply leadership strategies that resonate across age groups. You will gain clarity on how to adjust communication styles, strengthen engagement, and build trust. The course provides you with tools that are immediately usable at work, helping you cultivate harmony and performance. With real examples and structured learning, you will leave prepared to lead confidently in today’s multigenerational workplace.
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Looking to strengthen your team’s ability to collaborate across generations?
We provide in-house training that can be customised to reflect your team culture, leadership challenges, and organizational priorities. Whether your teams need help with communication, conflict reduction, or engagement strategies, we tailor the modules to ensure maximum relevance and long-term impact.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Generational Profiles
Info: • Overview of key generational groups
• Values, expectations, and work styles
• How life experiences shape workplace behaviour
• Activity
Module 2: Communication Preferences Across Generations
Info: • Verbal and digital communication differences
• Tone, style, and messaging alignment
• Identifying communication friction points
• Role Play
Module 3: Managing Expectations & Reducing Misunderstandings
Info: • Workplace expectations by generation
• Sources of conflict and misalignment
• Techniques to bridge gaps
• Activity
Module 4: Leadership Approaches for Diverse Teams
Info: • Adaptive leadership styles
• Encouraging inclusivity and respect
• Empowering strengths of each generation
• Case Study
Module 5: Collaboration & Team Culture Building
Info: • Creating shared purpose and cohesion
• Designing collaborative workflows
• Motivating different age groups
• Activity
Module 6: Conflict Reduction Strategies
Info: • Generational triggers and conflict patterns
• Neutralizing biases and assumptions
• Applying structured conflict management models
• Role Play
Module 7: Retention, Engagement & Motivation Techniques
Info: • Tailoring engagement to generational needs
• Reward systems and recognition approaches
• Supporting career growth and learning preferences
• Activity
Module 8: Leading Change in Multigenerational Environments
Info: • How each generation responds to change
• Ensuring smooth transitions during reforms
• Building buy-in and commitment
• Case Study
Event Venue & Nearby Stays
Regus BC, Vancouver - Pacific Centre, 701 West Georgia Street, Suite 1500, Vancouver, Canada
CAD 560.19 to CAD 724.76
