About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This course provides the essential foundation skills required for first-time supervisors and managers stepping into leadership roles. You will learn how to communicate effectively, delegate confidently, motivate teams, manage performance, and handle workplace challenges with professionalism. Through practical models, hands-on activities, and real-world examples, you will develop the skills needed to transition smoothly from individual contributor to effective leader. By the end of this program, you will have the clarity and confidence to lead teams with structure, fairness, and strategic thinking.
Learning Objectives
By the end of this course, you will be able to:
- Transition confidently into a management or supervisory role.
- Communicate effectively with individuals and teams.
- Delegate tasks clearly and ensure successful outcomes.
- Motivate and engage team members using structured techniques.
- Handle conflicts with professionalism and emotional control.
- Manage performance through feedback, coaching, and goal-setting.
- Make sound decisions and plan team priorities efficiently.
Target Audience
- First-time supervisors
- Newly promoted managers
- Team leaders
- Aspiring supervisors
- Coordinators transitioning into leadership
- Professionals seeking foundational management skills
Why Choose This Course?
This program is designed specifically for new supervisors and managers who need practical, real-world leadership skills. The trainer brings experience in leadership development, team performance, and behavioral communication, ensuring each module is actionable and relevant. You gain proven frameworks, practical tools, and guided activities that help you lead confidently from day one.
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Want to train your entire team?
This course can be delivered as an in-house training tailored to your organization’s leadership structure, team challenges, and performance expectations. Modules, examples, and activities can be customized to match your specific environment, ensuring maximum impact and practical application for your teams.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Transitioning to a Leadership Role
Info: • Understand the shift from individual contributor to supervisor.
• Learn expectations, responsibilities, and common challenges.
• Explore leadership behaviours that inspire trust.
• Icebreaker
Module 2: Effective Communication for Managers
Info: • Learn communication techniques that enhance clarity and respect.
• Understand active listening and constructive messaging.
• Explore upward, downward, and lateral communication.
• Case Study
Module 3: Delegation & Work Prioritization
Info: • Understand how to delegate tasks clearly and confidently.
• Learn prioritization techniques for effective workflow.
• Explore accountability and follow-up practices.
• Activity
Module 4: Motivating & Engaging Teams
Info: • Learn motivation models for different employee needs.
• Explore recognition strategies that boost morale.
• Understand how to create a positive and supportive team culture.
• Simulation
Module 5: Handling Conflict & Difficult Situations
Info: • Learn techniques to address conflict professionally.
• Understand root causes behind team disagreements.
• Explore approaches for mediating and restoring harmony.
• Role Play
Module 6: Performance Management Fundamentals
Info: • Learn how to set clear expectations and performance goals.
• Understand feedback models for improvement and recognition.
• Explore approaches to conducting effective performance conversations.
• Activity
Module 7: Planning, Decision-Making & Team Accountability
Info: • Learn decision-making techniques for daily management.
• Explore strategies for planning and organizing team workload.
• Understand how to build ownership and accountability in teams.
• Activity
Event Venue & Nearby Stays
Regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 521.90 to CAD 683.36
