About this Event
This is a virtual 3-day ITIL v4 Workshop
Course outline:
ITIL v4 Workshop Outline
Day 1: Introduction and Core Concepts
Overview of ITIL v4
Introduction to ITIL framework and its evolution
Key differences between ITIL v3 and ITIL v4
ITIL Key Concepts
Service management: value, outcomes, costs, risks
Four dimensions of service management (Organizations & People, Information & Technology, Partners & Suppliers, Value Streams & Processes)
The ITIL Service Value System (SVS)
Components and benefits of the SVS
Guiding principles of ITIL
Day 2: ITIL Practices and Service Value Chain
The Service Value Chain
Activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
ITIL Management Practices Overview
General management practices (e.g., continual improvement)
Service management practices (e.g., incident and problem management)
Technical management practices (e.g., deployment management)
Deep Dive: Selected ITIL Practices
Incident management: handling service interruptions
Change enablement: managing changes in the service lifecycle
Problem management: identifying and resolving underlying issues
Day 3: Implementation and Exam Preparation
Integration of ITIL Practices
Applying ITIL principles to real-world scenarios
Adopting and adapting ITIL to specific organizational needs
Continuous Improvement with ITIL
Tools and techniques for continual service improvement
The Continual Improvement Model
ITIL v4 Foundation Exam Preparation
Key concepts review and practice questions
Exam tips and strategies
Q&A and Wrap-Up
Addressing participant queries
Next steps and additional resources
Event Venue
Online
USD 1703.83 to USD 1917.24
