About this Event
Bring your team and save:
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks will be provided during the session.
Course Overview:
This upgraded 1 Day MI workshop equips professionals across healthcare, social work, education, HR, and customer-facing roles with advanced motivational interviewing skills. Participants will learn to communicate with empathy, reduce resistance, foster engagement, and guide behavioral change. Through interactive role plays, case studies, and hands-on exercises, attendees will gain practical techniques to handle challenging conversations, strengthen rapport, and improve outcomes. The course emphasizes ethical influence, client-centered strategies, and measurable impact. Participants will leave with an actionable MI plan ready for immediate application.
Learning Outcomes:
By the end of this course, you will be able to:
- Apply MI techniques across healthcare, HR, education, social work, and customer service
- Build trust, rapport, and engagement with clients, employees, or students
- Recognize and respond to resistance effectively
- Guide behavior change ethically and sustainably
- Integrate MI into daily professional practice
- Develop a personal action plan to monitor and improve MI effectiveness
Target Audience:
- Healthcare and mental health professionals
- HR professionals, team leaders, and organizational managers
- Social workers and community service staff
- Educators, student counselors, and coaches
- Customer service and sales professionals
Why is it the Right Fit for You?
Professionals often face challenges in motivating clients, employees, or students to adopt desired behaviors. This MI course equips participants with practical tools to foster engagement, trust, and collaborative decision-making, resulting in improved outcomes and stronger relationships.
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Want to train your entire team?
In-house sessions are available for organizations seeking to embed motivational interviewing skills across teams, improving engagement, performance, and professional communication. Customized programs provide hands-on practice for real-world scenarios.
Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to Motivational Interviewing
Info: • Understand MI principles and collaborative communication
• Explore motivation and ambivalence in clients, employees, or students
• Recognize barriers to engagement
• Icebreaker Exercise
Module 2: Core MI Communication Techniques
Info: • Master open-ended questions, affirmations, reflections, and summaries (OARS)
• Develop active listening and empathy
• Respond effectively to resistance
• Activity
Module 3: Understanding Motivation and Behavior Change
Info: • Explore intrinsic vs extrinsic motivation
• Identify readiness for change across individuals and teams
• Align goals with values and desired outcomes
• Case Study
Module 4: Applying MI in Professional Contexts
Info: • Adapt MI for healthcare, HR, social work, education, or sales
• Conduct effective coaching, feedback, or counseling conversations
• Guide individuals toward self-motivated decisions
• Role Play
Module 5: Overcoming Resistance and Objections
Info: • Recognize and address reluctance constructively
• Reframe objections as engagement opportunities
• Maintain rapport and trust during difficult interactions
• Scenario Exercise
Module 6: Integrating MI into Daily Practice
Info: • Incorporate MI into workflow and professional routines
• Collaborate effectively with multidisciplinary teams
• Use MI to enhance engagement, adherence, or performance
• Simulation Exercise
Module 7: Personal MI Action Plan
Info: • Develop a step-by-step plan to apply MI skills professionally
• Set measurable goals and track outcomes
• Commit to continuous skill improvement
• Action Plan Presentation
Event Venue & Nearby Stays
Regus - Canberra, Gateway Business Center, Canberra Airport Level 4, Plaza Offices East, 35 Terminal Avenue, Canberra, Australia
AUD 401.55 to AUD 551.91
