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BCTCI Launches 05– Full Days Training Course onHRM, Performance Management & Leadership
May 27-31,2024
9:00- a.m. – 4:30 p.m. (Daily)
Bangkok, Thailand
Objectives:
By the end of the training course, participants will be able to:
• Learn more on Human Resources core areas
• Understand the purpose of the appraisal process and your role and responsibilities as appraiser.
• Plan, prepare and structure a review.
• Remain fair and consistent, avoiding bias.
• Achieve honest and open communications.
• Learn how to listen and give clear and specific feedback.
• Define areas for appraise development and set clear objectives.
• Tackle performance problems and sensitive issues effectively.
• Conduct appraisals in a confident and professional manner
• How to lead effectively
Course Outline
UNDERSTANDING THE RATIONALE FOR PERFORMANCE MANAGEMENT
• Why performance management is one of the biggest challenges facing 21st century managers
• Assessing the performance cultures
• Understanding the role of performance management in gaining the competitive edge
• Applying different performance standards and measures
• Performance management vs disciplinary processes
• PRACTICAL EXERCISE
THE IMPORTANCE OF PRE-EMPTING PERFORMANCE ISSUES
• Observing early warning signs that performance issues need to be addressed
• Do you have a performance management problem or an HR problem?
• What pre-emptive actions do you have at your disposal as a manager?
• How to assess the likely impact of the issue
• Linking performance management challenges to the appraisal process
• Why most managers bury their head in the sand rather than addressing performance issues at the early stages
• How to approach the initial stages of a performance management problem
• PRACTICAL EXERCISE
DEALING WITH POOR PERFORMANCE
• Understanding the usual root causes of poor performance
• The importance of acting swiftly – damage limitation
• Getting to the heart of the real problem
• How deeply can you probe without compromising the rights of the employee?
• What is perceived to be the problem is unlikely to be the real cause
• Addressing a sudden drop in performance
• Ensuring your practices are compliant with modern HR constraints
• Presenting the business case for improvement
• Critical assessment: how likely is it that the issue can be solved through a performance management process?
• Assessing when it’s appropriate to involve HR in the process
• PRACTICAL EXERCISE
IMPLEMENTING A PERFORMANCE MANAGEMENT PROCESS
• Preparing a case for performance management
• How to communicate with the team or individual concerned
• Preparing for the emotional impact
• Ensuring you take the person out, but leave the problem in
• How to diffuse emotionally charged scenarios
• Preparing for a performance management meeting
• Conducting a positive review when there is no improvement
• PRACTICAL EXERCISE
ESSENTIAL COMMUNICATION SKILLS
• Set the rationale (business case) for the process being implemented
• How to illicit detailed feedback
• Present expectations, requirements, outcomes and objectives – explicitly
• Check for shared understanding, compliance and commitment
• Setting tangible, performance focused objectives
• Managing time-scales, feedback and work-flows
• Clarifying agreements and expectations from all parties
• PRACTICAL EXERCISE
MOTIVATION AND PERFORMANCE MANAGEMENT
• Keeping them motivated during the performance management process
• Striking the balance between fear and reward
• Understanding motivational triggers
• How to de-motivate in one easy lesson!
• Empowering individuals through recognition, challenge, delegation and feeling valued
• Using money as a motivational tool
• Reviewing progress and rewarding successes
• PRACTICAL EXERCISE
APPLYING PERFORMANCE MANAGEMENT PRINCIPLES TO THE TEAM
• Getting to grips with the performance differences between teams and individuals
• Identifying the root causes of mediocre team performance
• Identifying what changes can be made immediately
• Implementing a team-wide performance management process
• The importance of empowering and motivating teams through times of change and uncertainty
• Differentiating between reward and motivation
• Empowering individuals through effective delegation
• PRACTICAL EXERCISE
THE MANAGER’S ROLE IN MAINTAINING HIGH LEVELS OF PERFORMANCE
• Why accepting personal responsibility and ownership for performance is a number one priority
• Creating an environment where individuals and teams can thrive – what does the team need from you?
• Are goals, objectives and requirements clearly communicated in your department?
• Ensuring subordinates really understand what is expected of them
• There are two options available to every manager when performance is an issue: take action, or not take action
• Keeping cool under pressure – a practical approach
• PRACTICAL EXERCISE
TURNING GOOD PERFORMERS INTO GREAT PERFORMERS
• Consistency in approach when reviewing team performance
• Benchmarking core competencies and spotting potential
• Taking developmental risks and follow-through in decision making
• The manager as a coach in propelling performance to new heights
• A model for coaching
• Succession planning and staff retention factors
• PRACTICAL EXERCISE
TIME MANAGEMENT REVIEW
• Reviewing the cyclical performance curve and the impact on key result areas.
• Understanding why we can be subjective instead of objective with performance issues
• Who are your A star performers and how do you value their contribution – what lessons can be learned?
• Planning and prioritizing your time between A, B and C star performers – what is your ratio calculation?
• Identifying the hidden, silent superstars in your team and tapping into their potential
• Who offers the best return on investment, and how do you apply your findings?
• PRACTICAL EXERCISE
Trainer and Class Room:
PhD Level trainer with international experience.
Teaching Medium
English will be the medium of instruction for this training.
Venue:
Bangkok .Thailand
Registration of participants
Last Date for Registration/Payments is May 10,2024
Seats are limited; the applicants will be registered on a first come, first serve basis.
Your seat/participation will be confirmed after your registration/payment. Please fill the attached registration form and send it back BCTCI as soon as possible.
Registration Information
WhatsApp/Viber: +97 15 44 59 1231
Email: [email protected]
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Event Venue & Nearby Stays
Bangkok, Thailand
