About this Event
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Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs/Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
Negotiation is not about winning arguments—it is about communicating with clarity, confidence, and mutual understanding.
This 1-day interactive workshop equips professionals with practical communication strategies to handle negotiations effectively in real business environments. Participants will learn how to prepare for negotiations, structure conversations, and influence outcomes while maintaining strong professional relationships.
Through role plays, simulations, and real-world frameworks, you will understand how language, tone, and emotional control shape negotiation success. By the end of the program, you will have a structured communication approach to manage objections, influence decisions, and reach mutually beneficial agreements.
Learning Objectives
By the end of this training, you will be able to:
- Communicate persuasively in negotiation scenarios
- Identify and respond to underlying interests effectively
- Maintain emotional control in high-pressure discussions
- Build trust and credibility with stakeholders
- Structure win-win negotiation outcomes
Target Audience
- Managers and Team Leaders
- Sales and Business Development Professionals
- Entrepreneurs and Consultants
- Procurement and Vendor Management Teams
- Project Managers and Client-Facing Professionals
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Why Choose This Course?
If your role involves discussions, deals, or decision-making, strong negotiation communication is essential.
This program combines communication strategy, behavioral insights, and practical negotiation techniques to help you influence outcomes with confidence. You will learn how to manage resistance, build credibility, and maintain strong relationships even in challenging situations.
Customized corporate training is also available based on your team’s negotiation challenges and industry context.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Negotiation Communication
Info: • Psychology and behavior in negotiations
• Stages of the negotiation process
• Role of tone, timing, and body language
• Icebreaker activity
Module 2: Building Rapport and Trust
Info: • Establishing credibility and openness
• Active listening techniques
• Asking effective questions to uncover needs
• Case study
Module 3: Verbal and Non-Verbal Persuasion
Info: • Influential language techniques
• Voice control, tone, and strategic silence
• Reading non-verbal cues
• Practice exercise
Module 4: Managing Emotions and Conflict
Info: • Staying composed under pressure
• Handling manipulation and resistance
• Turning conflict into collaboration
• Role play
Module 5: Win-Win Communication Strategies
Info: • Framing proposals for mutual value
• Collaborative communication techniques
• Avoiding defensive negotiation patterns
• Group exercise
Module 6: Cross-Cultural and Virtual Negotiations
Info: • Navigating cultural differences
• Virtual negotiation etiquette
• Communication across teams and channels
• Case study
Module 7: Practical Application
Info: • Live negotiation simulation
• Feedback and debrief
• Personal communication strategy development
• Action planning
Event Venue & Nearby Stays
Regus - NS, Halifax - Purdy's Wharf, 1959 Upper Water Street Suite 1301, Tower, Halifax, Canada
CAD 591.24 to CAD 694.74
