About this Event
Join us for the next Gabbing with Gabe and Gisa: Disability-Related Complaint Process – A Conversation with RTD’s ADA Office Wednesday, October 1st from 1:00–2:00pm at RTD Headquarters, 1660 Blake Street, Denver, CO (basement level).
This session will spotlight RTD’s Disability-Related Complaint Process, featuring Customer Care liaisons and Tameka McMillian, ADA Investigator/Specialist. Learn how ADA complaints are received and processed, what happens after submission, and how trends inform improvements across RTD operations. Please reach out to [email protected] if accomodations are needed.
Agenda
🕑: 01:00 PM - 01:05 PM
Welcome and Opening Remarks
🕑: 01:05 PM - 01:20 PM
Disability Related Complaint Process Overview
Info: Presented by the Customer Care team
Gain insight into how diability- related complaints are received, categorized, and initially addressed by RTD’s Customer Care liaisons.
🕑: 01:20 PM - 01:35 PM
Behind the Scenes: What Happens After Submission
Info: Learn how complaints are handled after submission—including trend tracking, internal reviews, and how feedback informs service improvements.
🕑: 01:35 PM - 01:45 PM
Real-World Application: A Moderated Discussion
Info: Explore how the disability related complaint process unfolds in real-life scenarios and how RTD uses customer feedback to drive accessibility and service enhancements.
🕑: 01:45 PM - 01:55 PM
Audience Q&A and Closing Remarks
Info: Ask questions and share your thoughts as we close out with a recap and key takeaways.
🕑: 01:55 PM - 02:00 PM
Closing Remarks
Event Venue & Nearby Stays
1660 Blake St, 1660 Blake Street, Denver, United States
USD 0.00
