About this Event
Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount
Course Overview:
Outstanding customer service is crucial for gaining, retaining, and nurturing customer relationships. In our Customer Service Essentials training course, you will acquire foundational knowledge and leverage proven techniques to develop and maintain mutually beneficial relationships with your customers. This one-day course is designed to help you enhance your customer service skills, leading to improved customer retention and acquisition metrics for your organization.
Learning Objectives:
- By the end of this course, you will:
- Understand the importance of attitude in customer service.
- Develop effective verbal and vocal communication skills.
- Master techniques for handling customer complaints and difficult situations.
- Demonstrate empathy and build rapport with customers.
- Define and implement the Golden Rules for Customer Service Success.
Course Features:You Will Learn How To:
- Adopt a confident and consistent approach to ensure great service.
- Apply best practice communication techniques to connect with customers effectively.
- Choose and implement strategies that foster customer loyalty and exceed expectations.
- Respond positively and constructively to customer problems
Who Can Attend?
This course is open to anyone interested in enhancing their customer service skills. No formal prerequisites are required.
Certification:Upon completing the course, you will receive a Course Completion Certificate from Leadflake.
©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.
Agenda
Assessing Your Attitude Towards Customer Service
Info: ● Recognize the impact of your mindset on customer interactions.
Practicing Verbal and Vocal Skills
Info: ● Enhance communication skills to create positive customer experiences.
Handling Customer Complaints and Difficult Situations
Info: ● Learn strategies to resolve issues effectively and maintain customer satisfaction.
Demonstrating Empathy and Building Rapport
Info: ● Develop techniques to connect emotionally with customers.
Defining the Golden Rules for Success
Info: ● Establish best practices that lead to exceptional customer service.
Event Venue & Nearby Stays
For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Wellington, New Zealand
NZD 576.15 to NZD 838.23
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