From Challenging Customers to WOW Customer Experience

Mon, 22 Sep, 2025 at 09:00 am to Tue, 23 Sep, 2025 at 05:00 pm UTC+08:00

Wyndham Grand Bangsar Kuala Lumpur | Kuala Lumpur

ATCEN Communications Sdn Bhd
Publisher/HostATCEN Communications Sdn Bhd
From Challenging Customers to WOW Customer Experience
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HRD Corp Claimable Workshop: From Challenging Customers to WOW Customer Experience
About this Event

Contact us at [email protected] or WhatsApp us at for brochure & group discount!

*This is fully claimable under HRD Corp / PSMB!


Workshop Description

Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that difficult customers be managed well.

The Managing Challenging Customers & Complaints Workshop looks into outcomes where a customer is irate and has become difficult. This workshop explores situations service professionals face every day and how to manage irate customers without affecting performance and salvage the customer relationship and in the process enriching it with powerful Service Recovery actions.


Workshop Learning Outcomes

  • Identify different customers’ personalities and manage them effectively
  • Apply specific methods to manage difficult customers efficiently
  • Stay resilient and motivated even after a blistering encounter with difficult customers
  • To understand the importance of managing difficult customers and exceeding customer delight
  • To develop key customer service communication skills
  • To identify the different possible customer types and how to handle them
  • To appreciate the different knowledge level of the customer
  • To learn specific methods to handle difficult customers
  • To pick oneself up after a blistering customer encounter
  • To implement and deliver service recovery to continue to lengthen the life-cycle of the customer

Who Should Attend

  • Contact Center Manager, Team Leader, Coach, Evaluator, Professionals
  • Front Line Service Professionals
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Event Venue & Nearby Stays

Wyndham Grand Bangsar Kuala Lumpur, 1 Jalan Pantai Baharu, Kuala Lumpur, Malaysia

Tickets

MYR 12598.80

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