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Ready to welcome cruise visitors to Burnie? This free Tasmanian Hospitality & Tourism Academy (THTA) course is for you.Whether you're a volunteer, casual guide, or someone looking to get involved in supporting the cruise season, this one-day course will give you the tools and confidence to deliver a warm, safe, and memorable experience for passengers.
Led by Specialist Industry Manager from the Tourism Industry Council Tasmania, Larni Davies, and in partnership with WxNW, TasPorts and the Burnie City Council this free session is tailored specifically to the Burnie cruise season, with practical tips, local insights, and real-world scenarios to help you feel prepared and supported in your role.
What you'll learn:
The unique role of cruise shore-ex guides and how it differs from regular touring
Passenger profiles – who they are, what they expect, and how to impress
Group and time management essentials (headcounts, schedules, mobility needs)
How to tell great local stories without information overload
Burnie’s key highlights, hidden gems, and seasonal talking points
How to handle tricky questions, complaints, and cultural misunderstandings
The course is interactive, friendly, and will help you provide visitors with a quality experience.
You’ll also receive handy take-home resources – including FAQs, safety tips, and maps – plus the chance to connect with others getting ready for the cruise season.
Places are limited and allocated on a first in, best dressed basis – so don’t miss out.
Free to attend – but early enrolment is essential
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Event Venue & Nearby Stays
Burnie, Tasmania, Australia
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