About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This immersive 1 Day training equips you with practical skills to build a culture of continuous, constructive feedback. You will learn structured feedback models such as SBI and COIN, techniques for performance conversations, methods for documenting feedback, and strategies for coaching employees through improvement cycles. The course emphasizes real-world conversations, communication refinement, and repeatable feedback practices that enhance team performance and strengthen workplace trust.
Learning Objectives
By the end of this course, you will be able to:
- Deliver structured feedback using proven models
- Handle performance conversations with confidence
- Document feedback clearly and professionally
- Use communication techniques that reduce defensiveness
- Create improvement plans and follow-up cycles
- Strengthen trust and collaboration through constructive feedback
- Build a consistent feedback culture in your team
Target Audience
- Leaders and supervisors
- HR teams
- Managers responsible for team performance
- Professionals handling feedback-driven roles
Why Choose This Course?
This course is built on real workplace scenarios and proven communication frameworks. Your trainer brings expertise in performance management, behavioral coaching, and team development. The session blends models, practice conversations, documentation tools, and culture-building strategies to ensure you walk away with skills you can apply immediately.
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Want to train your entire team?
We provide customized in-house programs designed for managers, HR teams, and leadership groups. Content can be tailored to your industry, performance requirements, and team dynamics. Sessions can be delivered on-site or off-site with real examples from your organizational environment.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Effective Feedback
Info: • Understand the purpose and impact of structured feedback
• Identify barriers to giving and receiving feedback
• Build confidence in delivering constructive messages
• Icebreaker
Module 2: Mastering Feedback Models (SBI, COIN)
Info: • Apply Situation–Behavior–Impact (SBI) framework
• Use COIN for clarity, objectivity, and actionable guidance
• Select the right model for different feedback situations
• Case Study
Module 3: Conducting Performance Conversations
Info: • Navigate difficult conversations with professionalism
• Strengthen listening, questioning, and clarity
• Maintain balance between appreciation and improvement
• Role Play
Module 4: Documenting Feedback Professionally
Info: • Write clear, objective, and accurate feedback notes
• Record recurring issues and progress timelines
• Meet HR and compliance expectations
• Activity
Module 5: Communication Skills for Effective Feedback
Info: • Use tone, timing, and phrasing for high-impact delivery
• Manage emotional reactions and reduce defensiveness
• Build trust through empathy and clarity
• Simulation
Module 6: Creating Improvement Plans & Follow-Up Cycles
Info: • Develop SMART improvement plans with employees
• Track progress and maintain accountability
• Strengthen performance through continuous review
• Group Activity
Module 7: Building a Feedback-Driven Workplace Culture
Info: • Promote openness, transparency, and growth mindsets
• Encourage peer-to-peer and upward feedback
• Integrate feedback into daily team routines
• Action Plan Review
Event Venue & Nearby Stays
Regus ON, Burlington - North Service Road, 4145 North Service Road #2nd Floor, Burlington, Canada
CAD 504.30 to CAD 663.69
