Excellence in Internal Customer Service Workshop in Wellington

Tue, 15 Jul, 2025 at 09:00 am to Tue, 16 Dec, 2025 at 05:00 pm UTC+12:00

For venue details, reach us at [email protected] | Wellington

LeadFlake
Publisher/HostLeadFlake
Excellence in Internal Customer Service  Workshop in Wellington
Advertisement
Get ready to level up your skills in handling tricky customers with our Internal Customer Service event.
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This Internal Customer Service workshop is designed to enhance collaboration and communication among staff, particularly those working with internal customers such as colleagues and team members. Through self-assessment and practical exercises, participants will discover their dominant communication styles and learn how to adapt them for better teamwork and efficiency. The course focuses on improving listening skills, making good first impressions, setting expectations, and fostering a collaborative work environment.

By the end of the workshop, participants will be equipped to work more effectively with colleagues, improving overall workplace performance.

Target Audience:

This course is ideal for support team members, back-office support teams, and any staff responsible for serving internal customers.

Learning Objectives:

By the end of the course, participants will be able to:

  • Listen actively, ask better questions, and interpret nonverbal communication.
  • Set and manage colleagues' expectations effectively.
  • Communicate assertively to maintain productive relationships.
  • Adapt their communication style to different work scenarios.
  • Map and analyze workflow to enhance team collaboration and efficiency.

Prerequisites:

There are no formal prerequisites for this course.

Course Materials:

Participants will receive a course manual, presentation slides, and reference materials to support their learning.

Technical Requirements (for eBooks):

  • Internet access to download the eBook
  • A laptop, tablet, smartphone, or eReader (not Kindle)
  • Software that supports Adobe DRM (e.g., Digital Editions, Bluefire Reader)

Certification: Participants will receive a course completion certificate from Mangates upon finishing the training.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.


Agenda
1. Module 1: Communicate Clearly and Confidently

Info: ○ Understanding the importance of clear communication.
○ The five basic principles of communication.
○ Focusing on behavior, not personality, for effective communication.
○ The power of specific communication and active listening.
○ Assertive communication techniques.


2. Module 2: Working Better Together

Info: ○ Importance of teamwork and collaboration.
○ Recognizing internal customers as important as external customers.
○ Managing the expectations of internal customers.
○ Understanding and adapting to different behavioral styles.
○ Mapping internal networks for efficient workflow.
○ Conveying a "I Care" attitude when collaborating with colleagues.


Advertisement

Event Venue & Nearby Stays

For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Wellington, New Zealand

Tickets

NZD 576.15 to NZD 838.23

Sharing is Caring:

More Events in Wellington

Fascinating Fungi: A practical macro photography workshop
Sat, 16 Aug at 12:00 am Fascinating Fungi: A practical macro photography workshop

Wellington Botanical Gardens

Fungi Photography Workshop
Sat, 16 Aug at 12:00 am Fungi Photography Workshop

Wellington Botanical Gardens

\u2018A Vocabulary\u2019 exhibition \u2014 Artist\u2019s talk with Bruce Connew
Sat, 16 Aug at 12:00 am ‘A Vocabulary’ exhibition — Artist’s talk with Bruce Connew

Corner Molesworth and Aitken Streets, Thorndon, Wellington, New Zealand 6011

Pre-Loved Clothing Market - Feral Nation Fundraiser
Sat, 16 Aug at 12:00 am Pre-Loved Clothing Market - Feral Nation Fundraiser

Miramar & Maupuia Community Centre

Capital Montessori Preschool - Open Day
Sat, 16 Aug at 12:00 am Capital Montessori Preschool - Open Day

Capital Montessori School

W\u0101 T\u0101karo
Sat, 16 Aug at 12:30 am Wā Tākaro

34 Moorefield Road, Johnsonville, Wellington, New Zealand 6037

WINTER SERIES: Crop Swap Te Whanganui a Tara X Wellington Timebank
Sat, 16 Aug at 12:30 am WINTER SERIES: Crop Swap Te Whanganui a Tara X Wellington Timebank

Newtown Park Apartments, 320 Mansfield St, Newtown

Takurua Hauora: Winter Wellness
Sat, 16 Aug at 12:30 am Takurua Hauora: Winter Wellness

40 Salamanca Road, Kelburn, Wellington, New Zealand 6140

Vinyasa yoga flow class & social coffee catch up
Sat, 16 Aug at 12:30 am Vinyasa yoga flow class & social coffee catch up

Brooklyn Community Centre

August Working Bee
Sat, 16 Aug at 12:30 am August Working Bee

Brooklyn Rd, Wellington, New Zealand

Opening Day: Messengers Artists\u2019 Talk
Sat, 16 Aug at 01:00 am Opening Day: Messengers Artists’ Talk

National Library of New Zealand

Wellington is Happening!

Never miss your favorite happenings again!

Explore Wellington Events