Excellence in Internal Customer Service Workshop in Singapore

Wed, 16 Jul, 2025 at 09:00 am to Wed, 17 Dec, 2025 at 05:00 pm UTC+08:00

For venue details, reach us at [email protected] | Singapore

LeadFlake
Publisher/HostLeadFlake
Excellence in Internal Customer Service  Workshop in  Singapore
Advertisement
Get ready to level up your skills in handling tricky customers with our Internal Customer Service event.
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This Internal Customer Service workshop is designed to enhance collaboration and communication among staff, particularly those working with internal customers such as colleagues and team members. Through self-assessment and practical exercises, participants will discover their dominant communication styles and learn how to adapt them for better teamwork and efficiency. The course focuses on improving listening skills, making good first impressions, setting expectations, and fostering a collaborative work environment.

By the end of the workshop, participants will be equipped to work more effectively with colleagues, improving overall workplace performance.

Target Audience:

This course is ideal for support team members, back-office support teams, and any staff responsible for serving internal customers.

Learning Objectives:

By the end of the course, participants will be able to:

  • Listen actively, ask better questions, and interpret nonverbal communication.
  • Set and manage colleagues' expectations effectively.
  • Communicate assertively to maintain productive relationships.
  • Adapt their communication style to different work scenarios.
  • Map and analyze workflow to enhance team collaboration and efficiency.

Prerequisites:

There are no formal prerequisites for this course.

Course Materials:

Participants will receive a course manual, presentation slides, and reference materials to support their learning.

Technical Requirements (for eBooks):

  • Internet access to download the eBook
  • A laptop, tablet, smartphone, or eReader (not Kindle)
  • Software that supports Adobe DRM (e.g., Digital Editions, Bluefire Reader)

Certification: Participants will receive a course completion certificate from Mangates upon finishing the training.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.


Agenda
1. Module 1: Communicate Clearly and Confidently

Info: ○ Understanding the importance of clear communication.
○ The five basic principles of communication.
○ Focusing on behavior, not personality, for effective communication.
○ The power of specific communication and active listening.
○ Assertive communication techniques.


2. Module 2: Working Better Together

Info: ○ Importance of teamwork and collaboration.
○ Recognizing internal customers as important as external customers.
○ Managing the expectations of internal customers.
○ Understanding and adapting to different behavioral styles.
○ Mapping internal networks for efficient workflow.
○ Conveying a "I Care" attitude when collaborating with colleagues.


Advertisement

Event Venue & Nearby Stays

For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Singapore, Singapore

Tickets

SGD 565.04 to SGD 821.86

Sharing is Caring:

More Events in Singapore

COMING BACK TO HEART
Sat, 06 Sep at 10:30 am COMING BACK TO HEART

2B Stanley Street, Singapore, Singapore 068721

NeuroScope\u00ae Breathwork Workshop | Singapore
Sat, 06 Sep at 11:00 am NeuroScope® Breathwork Workshop | Singapore

Kitchener Road, Movement & Sports Medicine Centre, Singapore

Atomy Singapore One Day Seminar 6 Sep 2025
Sat, 06 Sep at 12:00 pm Atomy Singapore One Day Seminar 6 Sep 2025

Suntec Convention Centre, Level 3 Summit 2, 1 Raffles Boulevard S039593

LET GO INTO PEACE + SOUND BATH
Sat, 06 Sep at 12:00 pm LET GO INTO PEACE + SOUND BATH

2B Stanley Street, Singapore, Singapore 068721

Couple's Brunch in the Dark
Sat, 06 Sep Couple's Brunch in the Dark

NOX - Dine In The Dark

Omakase in the Dark
Sat, 06 Sep Omakase in the Dark

NOX - Dine in the Dark

Children & Teenager Meditation Course (Age 10 - 18) @ MacPherson Road
Sat, 06 Sep at 01:00 pm Children & Teenager Meditation Course (Age 10 - 18) @ MacPherson Road

Vipassana Singapore

Proudly Peranakan - Happy Together! Kita Hua Hee!
Sat, 06 Sep at 01:00 pm Proudly Peranakan - Happy Together! Kita Hua Hee!

Singapore Chinese Cultural Centre 新加坡华族文化中心

Painting with Light 2025 | Curator Tour of "Singapore Stories: Pathways and Detours in Art" (6 Sep)
Sat, 06 Sep at 01:00 pm Painting with Light 2025 | Curator Tour of "Singapore Stories: Pathways and Detours in Art" (6 Sep)

1 St. Andrew’s Road, Singapore, Singapore 178957

Jawi Writing Workshop
Sat, 06 Sep at 01:30 pm Jawi Writing Workshop

Wisma Geylang Serai

The Learning Den
Sat, 06 Sep at 01:30 pm The Learning Den

37 Jalan Pemimpin, #07-02 Mapex, Singapore, Singapore

Singapore is Happening!

Never miss your favorite happenings again!

Explore Singapore Events