About this Event
Join us for Everyone Matters, a FREE interactive workshop designed to strengthen hospitality skills, create memorable visitor experiences, and bring our community together around a shared commitment to service.
Ready to bring more heart to hospitality? Everyone Matters helps participants understand the powerful role they play in shaping how visitors experience our destination—and how those moments support our local economy and community pride. Thanks to funding support, this training is offered at no cost to attend. Simply register and come ready to learn, connect, and be inspired.
This workshop is offered with limited attendance to create space for meaningful conversation, hands-on learning, and authentic connection, so don't delay registering!
Together, we’ll explore how customer experiences shape our community, practice simple and practical ways to create memorable moments, and connect with others who help make our hospitality and tourism industry thrive.
Whether you’re welcoming guests at the front desk, serving customers at a local restaurant, managing a team, or supporting visitors behind the scenes, this training is for you.
Course Takeaways:
- Hospitality is more than service- it is how you make others feel.
- Every role in every organization is essential.
- Teamwork and communication drive success.
- The details speak and make the difference between good and great.
- Hospitality powers our local economy and we are ALL Ambassadors for Highlands County.
- Our goal is to make Highlands County the Heart of Hospitality in Florida.
About the Instuctor:
Shellie Phelps is a community consultant and national public speaker with a passion for collaboration. As Executive Director of the Wetumpka Area Chamber of Commerce during HGTV’s Home Town Takeover Season One, she helped guide her community through a nationally televised transformation. She later brought that experience to Highlands County during their own Home Town Takeover, working with local leaders to strengthen tourism and ensure benefits for both residents and visitors.
With a teaching background, Shellie delivers interactive, engaging sessions across the U.S., inspiring audiences to take action in their own communities. After working with Highlands County during their HGTV spotlight, she fell in love with the area and is proud to continue helping create the best possible experience for visitors—because sustainable tourism helps everyone.
Event Venue & Nearby Stays
Inn On The Lakes, 3101 Golfview Road, Sebring, United States
USD 0.00
