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This is a training session exploring the essentials of customer interactions.About this Event
The outline of the session is:
- MINDSET - Breaking down ‘Why Customer Service’ – Understanding Human interactions the opportunity to create a service or disservice
- PERCEPTION - Customer back story – activity to open up their mindset to the customer’s journey
- PERSONAL TRIGGER POINTS - Recognising trigger points and how these may differ from others
- UNDERSTANDING CONFLICT - What happens to me – what happens to them – Steve Peters chimp paradox theory
- EFFECTIVE COMMUNICATION - Improve awareness of communication style Tone/ Body language / words
- NEXT STEPS - When and how to get support/help – work with internal team to understand this and meet expectations
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Event Venue & Nearby Stays
Merrow Complex - Rooms Bourne & Wey, Merrow Lane, Guildford, United Kingdom
Tickets
GBP 0.00
