Name: Enhancing Interpersonal Communication Skills – 1 Day Course in Newcastle
Start: 2025-11-19T09:00:00+11:00
End: 2026-03-18T17:00:00+11:00
Location: Regus Newcastle, NSW

$Enhancing Interpersonal Communication Skills \u2013 1 Day Course in Newcastle$

Build trust, strengthen relationships, and enhance collaboration through effective interpersonal communication.
About this Event

Duration: 1 Full Day (9:00 AM – 5:00 PM)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, beverages, and light snacks will be provided during the session.

Course Overview:

Strong interpersonal communication is at the heart of every successful professional relationship. This 1 Day interactive program empowers participants to understand communication dynamics, interpret non-verbal cues, and build deeper connections with colleagues and clients.

Through experiential learning, self-assessments, and real-life scenarios, participants will gain insight into how tone, empathy, and listening shape everyday interactions. The course blends behavioral psychology with communication techniques to help professionals express themselves clearly, manage emotions effectively, and resolve misunderstandings before they escalate.

By the end of the day, you’ll walk away with the confidence and emotional intelligence needed to communicate authentically and collaborate effectively in any environment.

Learning Outcomes:

By the end of this course, you will be able to:

Apply interpersonal communication strategies to build trust and rapport.
Recognize and manage emotions in conversations.
Listen actively and respond with empathy and respect.
Handle disagreements and misunderstandings constructively.
Strengthen teamwork and collaboration through open communication.

Who Should Attend?

This course is ideal for professionals looking to improve their workplace relationships, including:

Managers and Supervisors
HR and L&D Professionals
Customer Service and Client-Facing Teams
Team Members and Project Coordinators
Anyone seeking to enhance interpersonal effectiveness

Why Choose This Course?

This workshop combines real-world practice, behavioral insights, and self-awareness tools to help you understand and manage human interactions effectively. You’ll participate in role plays, self-assessments, and team discussions that reveal your communication strengths and blind spots.

If you aim to build credibility, trust, and influence through everyday conversations, this course offers a powerful foundation for personal and professional success.

Bring your team and save

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Want to train your team together?
We offer customized in-house workshops tailored to your organization’s communication goals and culture.

Contact us today to schedule a customized in-house, face-to-face session:

Agenda
Module 1: Foundations of Interpersonal Communication

Info: • Understanding interpersonal dynamics and their workplace impact
• Elements of effective communication and perception
• Barriers to open and honest communication
• Icebreaker Activity

Module 2: Verbal and Non-Verbal Communication

Info: • Decoding tone, body language, and gestures
• Maintaining consistency between words and actions
• Recognizing and adapting to others’ cues
• Practice Activity

Module 3: Building Empathy and Emotional Awareness

Info: • The role of emotional intelligence in communication
• Listening with empathy and intention
• Understanding others’ perspectives in conflict situations
• Case Study

Module 4: Assertiveness and Boundary Setting

Info: • Expressing opinions respectfully without aggression
• Handling feedback and disagreement constructively
• Balancing empathy and firmness in conversation
• Role Play

Module 5: Conflict Resolution and Collaboration

Info: • Identifying communication breakdowns
• Managing tension and misunderstandings calmly
• Negotiating win-win outcomes
• Simulation Activity

Module 6: Communicating Across Teams and Cultures

Info: • Adapting to diverse personalities and backgrounds
• Overcoming cross-cultural communication challenges
• Building inclusive communication habits
• Group Exercise

Module 7: Applying Interpersonal Skills in the Workplace

Info: • Creating trust-based relationships
• Giving and receiving feedback effectively
• Building a personal improvement plan for continued growth
• Action Plan Review