About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This session empowers leaders and team members to build environments where individuals feel respected, encouraged, and confident to express ideas openly. You will learn the foundations of psychological safety, the role of emotion in communication, and how self-confidence influences trust and collaboration. Through guided reflection, communication techniques, confidence-building exercises, and scenario-based practice, attendees will develop leadership behaviors that reduce fear, foster openness, and strengthen supportive team culture.
Learning Objectives
- Encourage open communication and inclusive participation
- Strengthen personal and interpersonal confidence
- Create team environments that reduce fear and defensiveness
- Give and receive feedback safely and constructively
- Navigate conflict with emotional balance and presence
- Promote psychological safety as a daily leadership practice
Target Audience
- Leaders & Managers
- HR & People Development Professionals
- Supervisors & Team Leads
- Coaches & Facilitators
- Anyone seeking to build supportive group environments
Why Choose This Course?
Psychological safety is one of the strongest predictors of collaboration, innovation, and high performance. This course provides practical communication tools and confidence-building strategies that leaders and teams can apply immediately.
Whether your goal is to strengthen team trust, improve culture, or develop inclusive leadership habits, this program offers proven methods to transform how people communicate, solve problems, and support one another.
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Want to train your entire team together?
In-house and corporate group sessions are available, enabling organizations to align leadership behaviors, reinforce shared communication standards, and build a culture of psychological safety across teams and departments.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Psychological Safety
Info: • Understanding safety vs fear-based environments
• The role of trust and emotional presence in teams
• Identifying behaviors that strengthen or break safety
•Icebreaker Activity
Module 2: Self-Confidence & Personal Presence
Info: • Recognizing internal dialogue and self-perception patterns
• Developing authentic confidence in communication
• Strengthening assertiveness without aggression
•Activity
Module 3: Trust-Building Interpersonal Behaviors
Info: • Encouraging respectful vulnerability
• Creating supportive communication norms
• Reinforcing shared responsibility for team culture
•Role Play
Module 4: Constructive Communication Techniques
Info: • Asking questions that invite voice and insight
• Listening patterns that reduce defensiveness
• Responding to ideas with curiosity instead of judgment
•Case Study
Module 5: Supportive Feedback & Growth Conversations
Info: • Framing feedback to build confidence
• Requesting input without fear or tension
• Reducing emotional reactivity during correction
•Simulation
Module 6: Managing Conflict Calmly and Respectfully
Info: • De-escalation techniques that preserve trust
• Addressing concerns early to prevent resentment
• Modeling emotional safety during disagreements
•Group Brainstorm Activity
Module 7: Confidence & Safety Action Plan
Info: • Setting personal leadership communication habits
• Establishing team norms that promote openness
• Commitment to sustained growth and accountability
•Action Plan Review
Event Venue & Nearby Stays
Regus ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300, Ottawa, Canada
CAD 481.53 to CAD 637.82
