$Emotional Intelligence & Empathy Mastery \u2013 1 Day Session in Port Macquarie$

Cultivate empathy and emotional insight to improve relationships and decision-making.
About this Event

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Duration: 1 Full Day (9:00 AM – 5:00 PM)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, beverages, and light snacks will be provided during the session.

Course Overview:

Emotional intelligence (EI) is one of the most valuable professional skills in today’s workplace—especially across healthcare, education, and client-facing sectors. This 1 Day interactive workshop in Port Macquarie equips professionals with the tools to understand and manage emotions, communicate with empathy, and build positive workplace relationships.

You will explore practical frameworks for self-awareness, emotional regulation, and compassionate communication through guided activities, discussions, and reflective exercises. By the end of the program, attendees will gain the confidence to respond calmly under pressure, handle sensitive interactions effectively, and create emotionally supportive environments.

Learning Outcomes:

By the end of this course, you will be able to:

Understand and apply the core principles of emotional intelligence.
Manage stress and emotions effectively in professional settings.
Enhance empathy and communication in teamwork and client interactions.
Resolve workplace challenges through emotional awareness.
Foster a positive and collaborative work culture.

Target Audience:

Healthcare professionals and educators
HR managers and learning facilitators
Client service and community engagement staff
Leaders and supervisors seeking stronger interpersonal skills

Why is it the Right Fit for You?

Port Macquarie’s healthcare, education, and community sectors thrive on emotional connection and empathy. This workshop helps professionals develop deeper self-awareness and emotional control to enhance collaboration and client care. Through experiential learning, participants leave with practical strategies to stay calm, communicate with empathy, and lead with emotional confidence.

Want to upskill your entire team?
Our in-house sessions are customized to your workplace needs, using real-life case examples and tailored group activities. Bring emotional intelligence and empathy development directly to your organization to strengthen trust, communication, and team performance.

Contact us today to schedule a customized in-house, face-to-face session:

Agenda
Module 1: Foundations of Emotional Intelligence

Info: • Understand the five components of emotional intelligence.
• Recognize the link between emotion, behavior, and performance.
• Assess your current emotional awareness level.
• Icebreaker Activity

Module 2: Developing Self-Awareness

Info: • Identify emotional triggers and response patterns.
• Learn to use reflection and feedback for personal growth.
• Build emotional vocabulary for clearer self-expression.
• Self-Reflection Activity

Module 3: Managing Emotions Under Pressure

Info: • Apply emotional regulation strategies in stressful situations.
• Use mindfulness and resilience tools for balance.
• Practice calm, rational decision-making under stress.
• Activity

Module 4: Building Empathy & Connection

Info: • Recognize different perspectives and emotions in others.
• Enhance listening and response skills to build rapport.
• Develop compassion-driven communication.
• Empathy Mapping Activity

Module 5: Emotional Intelligence in Teams

Info: • Strengthen team collaboration through emotional insight.
• Address conflict constructively with empathy and tact.
• Promote trust and cooperation across departments.
• Group Activity

Module 6: Applying EI in Professional Settings

Info: • Integrate emotional intelligence into leadership and client relations.
• Adapt communication styles for diverse audiences.
• Create emotionally intelligent workplaces.
• Scenario Practice

Module 7: Personal Development Plan

Info: • Set personal EI and empathy growth goals.
• Identify strategies to sustain improvement post-training.
• Build a roadmap for long-term emotional growth.
• Action Plan Review