Emotional intelligence (5 December 2025)

You need EQ – the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions. Surprisingly, perhaps, this realisation has been one of the most important business developments in recent times.

This session will help you explore what it means for you and understand how to use it to make life easier, less stressful, more successful.

This webinar will be hosted by one of our most popular trainers,

• Identify your own emotional intelligence ‘blind spots’
• Learn how to use emotional intelligence to bring out the best in others
• Be able to cope with disappointments, challenges and obstacles more effectively
• Know how to demonstrate empathy in a wide range of situations
• Discover how to ‘read’ the ‘silent messages’ other people send out
• Explore techniques for using emotional intelligence during difficult conversations

• Objectives and agenda
• Where do emotions come from?
• The EQ model

• Self-awareness
• Self-regulation
• Awareness of others
• Relationship management

• Staying controlled and unflappable in time of stress and tension
• How to resolve disagreement and conflict easily and effectively
• Thinking clearly and staying focused when under pressure
• Dealing with strong emotions such as anger and frustration

• Summary of key learning points
• Reflection on next steps
• Planning for implementation of learning in the workplace
• Personal action planning
• Next steps

This webinar, one of a series, is completely free of charge – just make sure you book well in advance to get the ‘joining instructions’ and to be sure of a place. Click 'Add to calendar' above before you click the green ‘Register’ button, above. The session will be held on Zoom, so remember to look out for the secure password we will email you an hour before the session begins.

Please don’t forget to attend – the session will not be recorded.

This webinar is delivered by Scott Rumsey, one of our most popular trainers. See some of the feedback he’s had recently from delivering these webinars:

‘Engaging, fun and informative.’

‘Very engaging and friendly – knows his onions!’

‘Great!’

‘Excellent.’

‘Brilliant and friendly trainer.’

‘Great! Made me feel comfortable and engaged.’

‘Great guy, knew his stuff!’

‘Brilliant trainer, really enjoyed his delivery.’

‘Great trainer – very personable.’

‘Highly engaging, knowledgeable and motivating – excellent facilitator who made the day fly by and who kept energy high.’

‘Passionate, engaging. One of the best trainers I’ve had.’

‘Very enthusiastic trainer and able to clearly deliver a message while making you think.’

‘Awesome training – very useful.’

‘Thank you – best course I’ve attended to date!’

‘Brilliant!’

Event Venue

Online