Effective Questioning for Call Handlers Training

The second is that we’ll introduce ourselves and, among other things, talk about what will happen during the training and have an opportunity to write down what we wish to get from the training over the period of time!

The best way to get the information is always in the asking of the questions. This session you will understand how to ask the question that will give you a result.

Based on the principles of customer service questioning outlined in the previous session, this one will provide participants with the knowledge and skills for service recovery.

The goal of this call is to help trainees understand how schedule adherence can help to make call centres more efficient.

Get up to speed with a professionals’ guide on how to get people talking! You will soon be able to ask the questions that will allow you to efficiently deal with calls.

In this segment, professionals will learn how various tech tools can transform the experience of call handlers taking calls, enabling them to ask questions that encourage positive dialogue and create better customer experiences.

At the conclusion, I typically make myself available for questions and ask people to formulate a plan of action for how to apply what they’ve learned.

Event Venue & Nearby Stays

Brisbane, Australia