Effective Communication Skills (Live Webinar)

What’s it all about?

Workshop participants gain understanding of their own communication styles and preferences, including natural tendencies for reaction in a range of contexts.

Participants will explore what it means both to communicate assertively to ensure their needs are communicated and understood, and to listen effectively to ensure the message of others is heard.

This interactive workshop leaves participants feeling more confident and skilled to engage in challenging conversations, how and when to say ‘no’, and to communicate their needs effectively.

In this session we will explore:

• Assertiveness and the benefits of assertive behaviour
• Communication and behaviour styles and how to adapt these to a range of situations
• Non-verbal communication
• Responding to passive or aggressive behaviour
• Active listening
• Giving and receiving feedback

This training is ideal for:

• Anyone who may need to deal with difficult customers or clients
• Those wanting to maintain professional communication with their team
• Anyone who struggles to set strong boundaries
• Anyone who is taking on greater responsibilities in the workplace

Event Venue

Online